relation: https://eprints.untirta.ac.id/44886/
title: PENERAPAN SISTEM PENGELOLAAN   PENGADUAN PELAYANAN PUBLIK   NASIONAL-LAYANAN ASPIRASI DAN   PENGADUAN ONLINE RAKYAT (SP4N-LAPOR) DI DISKOMINFO KABUPATEN   TANGERANG
creator: Erik, Muhamad
subject: Public Administration
subject: H Social Sciences (General)
subject: JA Political science (General)
description: This research was motivated by the non-optimal implementation of the SP4N-LAPOR complaint service at the Tangerang Regency Communication and   Information Office, resulting in a low report completion rate in this service. The   purpose of this study is to find out how the SP4N-LAPOR service is implemented   by the Tangerang Regency Diskominfo. This research uses the theory of Richardus   Eko Indrajit (2016) in the form of 3 successful elements of e-government   development, namely support, capacity, value. The research method used is   descriptive qualitative research. The results of the study concluded that the   implementation of SP4N-LAPOR in the Tangerang Regency Diskominfo has not   gone well because there are still shortcomings such as lack of socialization, too long   a process flow and slow follow-up efforts to follow up on complaints.   Recommendations that can be given by researchers include conducting direct   socialization to the public, improving the flow of report processing and the need to   increase responsiveness to complaints.
date: 2024
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/44886/1/FULL%20TEXT.pdf
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language: en
identifier: https://eprints.untirta.ac.id/44886/4/Muhamad%20Erik_6661200085_LAMP.pdf
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identifier: https://eprints.untirta.ac.id/44886/5/Muhamad%20Erik_6661200085_REF.pdf
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identifier: https://eprints.untirta.ac.id/44886/6/Muhamad%20Erik_6661200085_01.pdf
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identifier: https://eprints.untirta.ac.id/44886/7/Muhamad%20Erik_6661200085_02.pdf
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identifier: https://eprints.untirta.ac.id/44886/11/Muhamad%20Erik_6661200085_03.pdf
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identifier: https://eprints.untirta.ac.id/44886/9/Muhamad%20Erik_6661200085_04.pdf
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language: en
identifier: https://eprints.untirta.ac.id/44886/12/Muhamad%20Erik_6661200085_05.pdf
identifier:   Erik, Muhamad  (2024) PENERAPAN SISTEM PENGELOLAAN PENGADUAN PELAYANAN PUBLIK NASIONAL-LAYANAN ASPIRASI DAN PENGADUAN ONLINE RAKYAT (SP4N-LAPOR) DI DISKOMINFO KABUPATEN TANGERANG.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.