relation: https://eprints.untirta.ac.id/44569/
title: IMPLEMENTASI PELAYANAN PUBLIK MELALUI PENILAIAN KEPATUHAN TERHADAP STANDAR PELAYANAN SESUAI UNDANG-UNDANG NOMOR 25 TAHUN 2009 TENTANG PELAYANAN PUBLIK (Studi Pada Dinas Sosial Kabupaten Serang)
creator: Bayu Safitri, Falah
subject: Public Administration
subject: H Social Sciences (General)
subject: HN Social history and conditions. Social problems. Social reform
description: Public service is an essential element provided by the government to meet citizens' basic rights, as regulated by Law No. 25 of 2009 on Public Services. Despite the law being in effect for over a decade, challenges such as lack of transparency and slow processes still persist. To address these issues, the Indonesian Ombudsman (ORI) regularly assesses government agencies' compliance with public service standards, including in Banten Province. This study highlights ORI's role in   improving the quality of public services in Serang, Banten, through compliance assessment against service standards. The research employs a qualitative method   with a descriptive approach, collecting data through observations, interviews, documentation, and literature reviews. The analysis uses Merilee S. Grindle's interactive model, with data validity tested through triangulation and member checking. The findings indicate that while improvements in public service have been made, challenges remain in meeting the established service standards. This study aims to provide recommendations for enhancing public service in Serang.
date: 2024
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/44569/2/FALAH%20BAYU%20SAFITRI_6661190041_FULLTEXT.pdf
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identifier: https://eprints.untirta.ac.id/44569/3/FALAH%20BAYU%20SAFITRI_6661190041_01.pdf
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identifier: https://eprints.untirta.ac.id/44569/4/FALAH%20BAYU%20SAFITRI_6661190041_02.pdf
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identifier: https://eprints.untirta.ac.id/44569/5/FALAH%20BAYU%20SAFITRI_6661190041_03.pdf
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identifier: https://eprints.untirta.ac.id/44569/6/FALAH%20BAYU%20SAFITRI_6661190041_04.pdf
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identifier: https://eprints.untirta.ac.id/44569/7/FALAH%20BAYU%20SAFITRI_6661190041_05.pdf
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identifier: https://eprints.untirta.ac.id/44569/8/FALAH%20BAYU%20SAFITRI_6661190041_Reff.pdf
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language: en
identifier: https://eprints.untirta.ac.id/44569/9/FALAH%20BAYU%20SAFITRI_6661190041_Lamp.pdf
identifier:   Bayu Safitri, Falah  (2024) IMPLEMENTASI PELAYANAN PUBLIK MELALUI PENILAIAN KEPATUHAN TERHADAP STANDAR PELAYANAN SESUAI UNDANG-UNDANG NOMOR 25 TAHUN 2009 TENTANG PELAYANAN PUBLIK (Studi Pada Dinas Sosial Kabupaten Serang).  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.