relation: https://eprints.untirta.ac.id/43631/
title: IMPLEMENTASI KUALITAS LAYANAN NASABAH   PADA PT BANK PEMBANGUNAN DAERAH JAWA   BARAT DAN BANTEN KANTOR CABANG KHUSUS   BANTEN
creator: Iftikar Hanun, Dzaky
subject: HB Economic Theory
description: Implementation of customer service quality at PT. The Regional   Development Bank of West Java and Banten (Bank BJB) is an important   topic in the banking industry. This study discusses the implementation of   customer service quality at PT. Regional Development Bank of West Java   and Banten (Bank BJB). The aim is to evaluate Bank BJB's efforts in   meeting customer expectations through aspects of reliability,   responsiveness, security, assurance and empathy in customer service. Data   collection methods include observation and interviews with bank staff. The   results showed that Bank BJB has implemented SOPs in accordance with   service standards, but there are still challenges in improving service   responsiveness and efficiency. Bank BJB has also implemented important   measures in maintaining customer data security. In conclusion, Bank BJB   has succeeded in implementing customer service quality, but needs to   continue to improve service responsiveness and efficiency.
date: 2023
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/43631/1/DZAKY%20IFTIKAR%20HANUN_5502200040_FULL%20TEXT.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43631/2/DZAKY%20IFTIKAR%20HANUN_5502200040_01.pdf
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identifier: https://eprints.untirta.ac.id/43631/3/DZAKY%20IFTIKAR%20HANUN_5502200040_02.pdf
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identifier: https://eprints.untirta.ac.id/43631/4/DZAKY%20IFTIKAR%20HANUN_5502200040_03.pdf
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identifier: https://eprints.untirta.ac.id/43631/6/DZAKY%20IFTIKAR%20HANUN_5502200040_04.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43631/5/DZAKY%20IFTIKAR%20HANUN_5502200040_05.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43631/7/DZAKY%20IFTIKAR%20HANUN_5502200040_LAMP.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43631/8/DZAKY%20IFTIKAR%20HANUN_5502200040_REFF.pdf
identifier:   Iftikar Hanun, Dzaky  (2023) IMPLEMENTASI KUALITAS LAYANAN NASABAH PADA PT BANK PEMBANGUNAN DAERAH JAWA BARAT DAN BANTEN KANTOR CABANG KHUSUS BANTEN.  D3 thesis, Universitas Sultan Ageng Tirtayasa.