relation: https://eprints.untirta.ac.id/43618/
title: PENGARUH KOMUNIKASI BIDAN DENGAN PASIEN  TERHADAP KEPUASAN PASIEN PRAKTIK MANDIRI (PMB)  BIDAN FIA AMALIA, S.ST
creator: Nurafiyati, Evi
subject: Communication (General)
description: Patient satisfaction with midwifery health services is influenced by  communication. In social exchange theory, human relationships are likened to  mutually beneficial economic exchanges. Ineffective communication can lead to  suboptimal relationships between the midwife and the patient, which may  decrease the quality of healthcare services and cause the midwife to make errors  when delivering information. This, in turn, may affect the patient’s satisfaction  during the service period. This study aims to determine the impact of  communication between midwives and patients on patient satisfaction. The study  uses a descriptive cross-sectional analysis method, with accidental sampling  applied to a sample of 96 respondents. The results show that midwife-patient  communication has a significant impact on patient satisfaction, with an average  significance value of 0.000 < 0.05. Overall, the study concludes that social  exchanges between midwives and patients during communication influence  patient satisfaction. Each stage of communication is a factor that patients  consider when deciding whether to continue or discontinue their relationship with  the midwife. It is recommended that healthcare professionals, especially  midwives, establish good relationships through effective communication with all  their patients. Communication is the primary tool for initiating and maintaining  relationships, and through these relationships, healthcare workers are expected to  earn the trust of their patients.
date: 2024
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/43618/1/Evi%20Nurafiyati_7781220007_FULLTEXT.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/2/Evi%20Nurafiyati_7781220007_CP.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/3/Evi%20Nurafiyati_7781220007_02.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/5/Evi%20Nurafiyati_7781220007_03.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/6/Evi%20Nurafiyati_7781220007_04.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/7/Evi%20Nurafiyati_7781220007_05.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/8/Evi%20Nurafiyati_7781220007_REF.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/9/Evi%20Nurafiyati_7781220007_LAMP.pdf
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language: en
identifier: https://eprints.untirta.ac.id/43618/10/Evi%20Nurafiyati_7781220007_01.pdf
identifier:   Nurafiyati, Evi  (2024) PENGARUH KOMUNIKASI BIDAN DENGAN PASIEN TERHADAP KEPUASAN PASIEN PRAKTIK MANDIRI (PMB) BIDAN FIA AMALIA, S.ST.  Master thesis, Universitas Sultan Ageng Tirtayasa.