eprintid: 41911 rev_number: 15 eprint_status: archive userid: 70 dir: disk0/00/04/19/11 datestamp: 2025-02-17 03:35:22 lastmod: 2025-02-17 03:35:22 status_changed: 2025-02-17 03:35:22 type: conference_item metadata_visibility: show contact_email: afiffikriwafiq2312200089@gmail.com creators_name: Wafiq, Afif Fikri creators_id: 2312200089 corp_creators: Universitas Sultan Ageng Tirtayasa corp_creators: Fakultas Ilmu Sosial dan Ilmu Politik corp_creators: Ilmu Administrasi Negara title: IMPLEMENTASI E-GOVERNMENT PENINGKATAN KUALITAS LAYANAN SAMSAT DIGITAL PELAYANAN PUBLIK KOTA SERANG ispublished: pub subjects: FISIP_PA divisions: FISIP_PAD full_text_status: public pres_type: paper keywords: Implementasi E Government, Layanan Samsat Digital, Pelayanan Publik abstract: The One-Stop Manunggal Administration System (SAMSAT) is one proof of the government's responsibility in improving and developing public services to the community easily and quickly. As a public administrator, it is necessary to measure the implementation of services provided to the community. The purpose of writing this study is to analyze the implementation of digital SAMSAT services in terms of services that have not been effective and efficient due to problems such as public ignorance about digital SAMSAT due to incomplete socialization, as well as public interest and willingness to pay vehicle taxes. The method used in this research is descriptive qualitative observing directly the object to obtain actual data at the time of the study and then analyzed and arranged systematically. Through the service implementation policy, it must pay attention to three activities that can affect success, namely: interpretation, organization and application. date: 2022-10-31 date_type: published pagerange: 236-244 event_title: SEMINAR NASIONAL DAN CALL FOR PAPER 2022 MAGISTER ADMINISTRASI PUBLIK event_location: Serang event_dates: 31 Oktober 2022 event_type: workshop refereed: TRUE official_url: https://map.pascasarjana.untirta.ac.id related_url_url: https://map.pascasarjana.untirta.ac.id referencetext: Karyana, A., dkk. (2019). Sistem Administrasi Negara Kesatuan Republik Indonesia. Universitas Terbuka. Islamy, M. (2021). Kebijakan Publik. Universitas Terbuka. Purwanto, A. (2022). Teori Organisasi. Universitas Terbuka. Istianda, M., dkk. (2022). Pengembangan Organisasi. Universitas Terbuka. Keban, Y. (2014). Enam Dimensi Strategis Administrasi Publik : Konsep, Teori dan Isu. Gava Media. Fauziah, R. A., Purnamasari, H., & Gumilar, G. G. (2022). Reformasi Birokrasi Dalam Rangka Meningkatkan Potensi dan Kompetensi Aparatur Pemerintah Daerah Guna Terwujudnya Good Governance. Jurnal Ilmiah Wahana Pendidikan, 8(18), 292-302. Diunduh dari: http://jurnal.peneliti.net/index.php/JIWP/article/view/2382 Anwaruddin, A. (2004). Meningkatkan Kualitas Pelayanan Publik Melalui Reformasi Birokrasi. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi, 1(1), 15-35. Diunduh dari: http://jia.stialanbandung.ac.id/index.php/jia/article/view/186 Lumbanraja, A. D. (2020). Urgensi Transformasi Pelayanan Publik melalui E-Government Pada New Normal dan Reformasi Regulasi Birokrasi. Administrative Law and Governance Journal, 220-231. Diunduh dari: 3(2), https://ejournal2.undip.ac.id/index.php/alj/article/view/7986 Hayat, H. (2020). Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik. ARISTO, 8(1), 1-26. Diunduh dari: https://journal.umpo.ac.id/index.php/aristo/article/view/HH Hidayati, N. (2016). E-Government Dalam Pelayanan Publik (Studi Kasus tentang Faktor faktor Penghambat Inovasi Layanan E-Samsat Jatim di Kabupaten Gresik). Mahasiswa Program Studi Ilmu Administrasi Negara, FISIP, Universitas Airlangga, Kebijakan dan Manajemen Publik, 4. Diunduh dari: https://repository.unair.ac.id/42398/ Peraturan.bpk.go.id (2022, 29 Oktober). Jaringan Dokumentasi dan Informasi Hukum BPK RI Data Base Peraturan. Diunduh https://peraturan.bpk.go.id/Home/Details/38748/uu-no-25-tahun-2009 Bapenda.bantenprov.go.id (2022, 29 Oktober). Samsat Serang. Diunduh dari: https://bapenda.bantenprov.go.id/samsatserang Hardiyansyah, H. (2011). Kualitas Pelayanan Publik: Konsep, Dimensi dan Implementasinya. Gava Media. Yogyakarta. dari: Diunduh dari: https://www.gavamedia.net/produk-245-kualitas-pelayanan-publik-konsep-dimensi indikator-dan-implementasinya.html Imanuddin, M. (2016). Inovasi Pelayanan Publik: Percepatan Peningkatan Kualitas Pelayanan Publik. Diunduh dari: http://sinovik.menpan.go.id/index.php/site/article/223 citation: Wafiq, Afif Fikri (2022) IMPLEMENTASI E-GOVERNMENT PENINGKATAN KUALITAS LAYANAN SAMSAT DIGITAL PELAYANAN PUBLIK KOTA SERANG. In: SEMINAR NASIONAL DAN CALL FOR PAPER 2022 MAGISTER ADMINISTRASI PUBLIK, 31 Oktober 2022, Serang. document_url: https://eprints.untirta.ac.id/41911/1/PROSIDING%20MAP%202022.pdf