relation: https://eprints.untirta.ac.id/29495/
title: ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP RUMAH MAKAN RISKA APRILIA
creator: Mudrika Adlani, Annisa
subject: HA Statistics
subject: S Agriculture (General)
description: This study aims to determine the characteristics of consumers of Riska Aprilia Restaurant products. The second objective of this study was to determine the level of customer satisfaction with the attributes of Riska Aprilia Restaurant. Types and sources of data using primary and secondary data. The sampling technique for respondents used the accidental sampling technique with a population of 100 respondents according to the variables used. This research method uses Validity Test, Reliability Test, Descriptive Analysis, Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). Based on the results of the calculation of the Customer Satisfaction Index (CSI), the consumer satisfaction index of the Riska Aprilia Restaurant is 83.47 percent and can be categorized as very satisfied. From the Importance Performance Analysis (IPA) analysis, the management of the Riska Aprilia Restaurant needs to improve the performance of several attributes, namely the presence of signboards and cleanliness of the room.
date: 2023
type: Thesis
type: NonPeerReviewed
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identifier: https://eprints.untirta.ac.id/29495/1/Annisa%20Mudrika%20Adlani_4441160051_Fulltext.pdf
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language: en
identifier: https://eprints.untirta.ac.id/29495/3/Annisa%20Mudrika%20Adlani_4441160051_01.pdf
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identifier: https://eprints.untirta.ac.id/29495/4/Annisa%20Mudrika%20Adlani_4441160051_02.pdf
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identifier: https://eprints.untirta.ac.id/29495/5/Annisa%20Mudrika%20Adlani_4441160051_03.pdf
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identifier: https://eprints.untirta.ac.id/29495/6/Annisa%20Mudrika%20Adlani_4441160051_04.pdf
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identifier: https://eprints.untirta.ac.id/29495/7/Annisa%20Mudrika%20Adlani_4441160051_05.pdf
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identifier: https://eprints.untirta.ac.id/29495/8/Annisa%20Mudrika%20Adlani_4441160051_Ref.pdf
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language: en
identifier: https://eprints.untirta.ac.id/29495/9/Annisa%20Mudrika%20Adlani_4441160051_Lamp.pdf
identifier:   Mudrika Adlani, Annisa  (2023) ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP RUMAH MAKAN RISKA APRILIA.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.