TY  - THES
TI  - ANALISIS DIMENSI KUALITAS PELAYANAN LISTRIK 
PINTAR DI PT. PLN (PERSERO) RAYON PANDEGLANG
Diajukan Kepada Program Studi Diploma III Marketing
Fakultas Ekonomi Dan Bisnis Universitas Sultan Ageng Tirtayasa
Dalam Rangka Memenuhi Sebagian Persyaratan Untuk Memperoleh
Gelar Ahli Madya (A.Md)
Y1  - 2016///
N2  - This study on "Dimensional Analysis Service Quality Electric Smart On 
PT. PLN (Persero) Rayon Pandeglang ". The purpose of this study is one of the 
prerequisites in completing the course DIII FEB UNTIRTA, improve knowledge, 
attitude and professional abilities of students through practical work, as a 
comparison between theoretical science that has been obtained from the college 
with practice in the working world, as well as to determine the dimensions of 
service quality smart electricity at PT. PLN (Persero) Rayon Pandeglang.
Data collected through observation during an internship at the customer 
service industry PT. PLN (Persero) Rayon Pandeglang. By using several methods, 
the method is based on the theoretical literature dealing with the subject, and the 
data obtained from companies such as field methods through observation, 
interviews and documentation. 
Results from this study showed that the services and smart electric service 
quality dimensions in PT. PLN (Persero) Rayon Pandeglang can be analyzed 
based on the quality of service (7P) and five (5) dimensions of service quality or 
TERRA. The working process of PT. PLN (Persero) Rayon Pandeglang focus on 
the customer and can fulfill or even exceed the expectations of its customers so 
that the services of the electricity supplied to customers can be channeled properly 
and with quality.
Keywords : Quality of Service (7P) and Five (5) Dimensions of Service Quality
ID  - eprintuntirta13196
KW  - Quality of Service (7P) and Five (5) Dimensions of Service Quality
UR  - https://feb.untirta.ac.id/
EP  - 102
PB  - UNIVERSITAS SULTAN AGENG TIRTAYASA
M1  - diploma
A1  - WIGUNA, IKWAL ADDY
AV  - restricted
ER  -