LUBIS, ADNAN RIZKI and Budiati, Ayuning and Cadith, Juliannes (2016) KINERJA PELAYANAN UNIT PELAKSANA TEKNIS DAERAH BALAI LATIHAN KERJA KOTA TANGERANG. Lainnya thesis, Universitas Sultan Ageng Tirtayasa.
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Abstract
Adnan Rizki Lubis. 6661091649. Kinerja Pelayanan Unit Pelaksana Teknis Daerah Balai Latihan Kerja Kota Tangerang. Program Studi Ilmu Administrasi Negara. Fakultas Ilmu Sosial dan Ilmu Politik. Dosen Pembimbing I : Dr. Ayuning Budiati, S. Ip., MPPM. Dosen Pembimbing II : Juliannes Cadith, S.Sos., M.Si. Kata Kunci: Kinerja, Pelayanan, UPTD Latar belakang penelitian ini kinerja pelayanan dari UPTD Balai Latihan Kerja Kota Tangerang belum terlaksana dengan baik.Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar kinerja pelayanan UPTD Balai Latihan Kerja Kota Tangerang. Kriteria pelayanan sendiri meliputi: kesederhanaan; kejelasan; kepastian waktu; akurasi; keamanan; tanggungjawab; kelengkapan sarana dan prasarana; kemudahan akses; kedisiplinan, kesopanan, dan keramahan; dan kenyamanan. Metode penelitian yang digunakan yaitu pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner.Populasi penelitian ini seluruh masyarakat yang ingin mengikuti kegiatan program pendidikan dan pelatihan kerja dengan jumlah 340 orang.Teknik pengambilan sampel menggunakan teknik incidental sampling dengan rumus slovin diperoleh sampel berjumlah 77 responden.Teknik pengolahan data menggunakan uji t. Tempat dan waktu penelitian di Kota Tangerang. Hasil penelitian menunjukkan: diketahui nilai thitung lebih kecil dari ttabel (1,27< 1,665), maka hipotesis yang diajukan adalah kinerja pelayanan UPTD Balai Latihan Kerja Kota Tangerang ≤ 70% dari kriteria yang diharapkan dapat diterima. Dengan demikian, kinerja pelayanan UPTD Balai Latihan Kerja Kota Tangerang masih belum baik karena kurangnya pelaksana serta ruangan untuk peserta dalam menyelenggarakan kegiatan program pendidikan dan pelatihan kerja.
| Item Type: | Thesis (Lainnya) |
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| Additional Information: | Adnan Rizki Lubis. 6661091649. The Service Performance of Regional Technical and Operational Unit at Vocational Training Centre (Balai Latihan Kerja) in Tangerang City. Study Program of Ilmu Administrasi Negara. Faculty of Ilmu Sosial dan Ilmu Politik. Advisor I: Dr. Ayuning Budiati, S. Ip., MPPM. Advisor II: Juliannes Cadith, S.Sos., M.Si. Keywords: performance, service, UPTD The present research is grounded from the unsuccessfully implemented service performance at UPTD Vocational Training Centre (henceforth „BLK‟) in Tangerang City. It was aimed to find out how significant the quality of service performance is at UPTD BLT in Tangerang City. There were a number of used criteria which comprise of: simplicity; clarity; time assurance; accuracy; safety; responsibility; completeness on facilities and infrastructures; access facilities; discipline, politeness, and friendliness; as well as comfortness. Researcher applied quantitative approach in which questionnaires were used to collect the data. The whole population is 340 people in that 77 of them were choosen as the sample of this research under the principle of Slovin‟s formula within incidental sampling technique. To analyze the data, T-test was purposefully used.Reflected from the findings, it showed that the number of tcount was lower than ttable (1,27<1,665). As a result, the examined hypothesis, which is service performance at UPTD BLK in Tangerang City ≤ 70% based on the expected criteria, was accepted. In sum, the service performance of UPTD BLK in Tangerang City is still unsatisfactory since lack of executive people as well as adequate rooms for audiences in holding educational programs and workshops. |
| Subjects: | H Social Sciences > Public Administration H Social Sciences > H Social Sciences (General) |
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
| Depositing User: | Admin Eprints Untirta |
| Date Deposited: | 18 Jan 2017 02:20 |
| Last Modified: | 18 Jan 2017 02:20 |
| URI: | http://eprints.untirta.ac.id/id/eprint/696 |
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