AMBARWATI, ANITA (2025) PERLINDUNGAN HUKUM TERHADAP KONSUMEN YANG KEHILANGAN KENDARAAN DI TEMPAT PARKIR DIHUBUNGKAN DENGAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN (Studi Kasus Di Area Parkir Mall of Serang). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Parking is one of the service facilities provided by business actors to consumers. Mall Of Serang parking management is managed by PT. Zeroun Mulia Perkasa. Mall Of Serang consumers who use parking services to entrust their vehicles while carrying out activities at Mall of Serang to the parking manager are entitled to consumer protection and also a guarantee that the vehicle remains in the same condition (protected). Parking tickets are a form of evidence and a deposit agreement between the manager and the user of the parking service. The identification of the problem of this research is, how is the legal protection for consumers who lose their vehicles in the Mall of Serang parking area related to Law Number 8 of 1999 concerning Consumer Protection and whether the responsibility of PT. Zeroun Mulia Perkasa as the manager of Mall Of Serang parking towards consumers who lose their vehicles in the parking area is in accordance with Law Number 8 of 1999 concerning Consumer Protection. The theory used in this research is the theory of legal protection and the theory of legal responsibility. The method used in compiling this thesis is the normative juridical method supported by empirical juridical. combining normative legal elements which are then supported by additional data or empirical elements. The data sources used in this study are primary and secondary data sources which are analyzed qualitatively. The results of this thesis research are to determine the legal protection for consumers who lose their vehicles in the Mall of Serang parking area in relation to the UUPK. As well as to determine the suitability of the responsibilities of PT. Zeroun Mulia Perkasa as the manager of the Mall of Serang parking towards consumers who lose their vehicles in the parking area with Law Number 8 of 1999 concerning Consumer Protection. The conclusion of this study is, PT. Zeroun Mulia Perkasa as the parking manager does not carry out its obligations to fulfill the rights of its consumers. PT. Zeroun Mulia Perkasa is not fully responsible for the compensation experienced by its consumers.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Parkir merupakan salah satu sarana layanan yang diberikan Pelaku usaha kepada para konsumen. Pengelola parkir Mall Of Serang dikelola oleh PT. Zeroun Mulia Perkasa. Konsumen Mall Of Serang yang menggunakan layanan parkir untuk menitipkan kendaraan mereka selama melakukan kegiatan di Mall of Serang kepada pengelola parkir berhak untuk mendapatkan perlindungan konsumen dan juga jaminan atas kendaraan tetap dalam keadaan yang sama (terlindungi). Karcis parkir sebagai bentuk bukti dan perjanjian penitipan antara pengelola dan pengguna jasa parkir. Adapun identifikasi masalah penelitian ini ialah, Bagaimana perlindungan hukum terhadap konsumen yang kehilangan kendaraan di area parkir Mall of Serang dihubungkan dengan Undang-Undang Nomor 8 Tahun 1999 tentang Perlidungan Konsumen dan Bagaimana tanggung jawab pihak PT. Zeroun Mulia Perkasa selaku pengelola parkir terhadap konsumen yang kehilangan kendaraan di area parkir Mall of Serang dihubungkan dengan Undang-Undang Nomor 8 Tahun 1999 tentang Perlidungan Konsumen?. Teori yang digunakan dalam penelitian ini adalah teori perlindungan hukum dan teori pertanggungjawaban hukum. Metode yang digunakan dalam penyusunan skripsi ini adalah metode yuridis normatif yang ditunjang yuridis empiris. menggabungkan unsur hukum normatif yang kemudian didukung dengan penambahan data atau unsur empiris. Sumber data yang digunakan dalam penelitian ini adalah sumber data primer dan sekunder yang dianalisis secara kualitatif. Hasil dari penelitian skripsi ini ialah mengetahui perlindungan hukum terhadap konsumen yang kehilangan kendaraan di area parkir Mall of Serang dihubungkan dengan UUPK. Serta mengetahui kesesuaian tanggung jawab pihak PT. Zeroun Mulia Perkasa selaku pengelola parkir Mall Of Serang terhadap konsumen yang kehilangan kendaraan di area parkir dengan Undang-undang Nomor 8 Tahun 1999 tentang Perlidungan Konsumen. Kesimpulan dari penelitian ini ialah, PT. Zeroun Mulia Perkasa selaku pengelola parkir tidak melakukan kewajibannya untuk memenuhi hak-hak konsumennya. PT. Zeroun Mulia Perkasa tidak sepenuhnya bertanggung jawab atas ganti rugi yang dialami konsumennya. | |||||||||
| Uncontrolled Keywords: | Consumer Protection, Responsibility, Compensation Perlindungan Konsumen, Tanggung Jawab, Ganti Rugi | |||||||||
| Subjects: | K Law > K Law (General) | |||||||||
| Divisions: | 01-Fakultas Hukum 01-Fakultas Hukum > 74201-Program Studi Ilmu Hukum |
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| Depositing User: | Anita Ambarwati | |||||||||
| Date Deposited: | 06 Nov 2025 03:23 | |||||||||
| Last Modified: | 06 Nov 2025 03:23 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/55657 |
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