PENGARUH QUALITY MANAGEMENT SYSTEM TERHADAP KINERJA OPERASIONAL DENGAN BUDAYA KUALITAS SEBAGAI VARIABEL INTERVENING (Kasus Pada Coffee Shop di Kabupaten Tangerang)

OKTAVIANI, HAYU ANNISA EKA (2025) PENGARUH QUALITY MANAGEMENT SYSTEM TERHADAP KINERJA OPERASIONAL DENGAN BUDAYA KUALITAS SEBAGAI VARIABEL INTERVENING (Kasus Pada Coffee Shop di Kabupaten Tangerang). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.

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Abstract

This study aims to explore the effect of Quality Management System on operational performance with quality culture as an intervening variable in the coffee shop industry in Tangerang Regency. This research is motivated by the increasing competition in the coffee shop business which requires business actors to continue to improve operational efficiency and quality. Data collection in this study used distributing questionnaires. The population in this study were coffee shop in Tangerang Regency with a sample size of 98 respondents obtained using purposive sampling technique. The analysis method used in this research is Structural Equation Modeling (SEM) with SmartPLS 4 tools. The results of this study indicate that quality management system has a positive and significant effect on quality culture, and quality culture has a positive and significant effect on operational performance. And quality management system has a significant direct effect on operational performance, and is mediated by quality culture. Thus, quality culture has an important role in the influence of quality management system on improving operational performance.

Item Type:

Thesis (S1)

Contributors:

Contribution	Contributors	NIP/NIM
Thesis advisor	SUPRIADI, ASEP	196909242001121001
Thesis advisor	SATYANEGARA, DIQBAL	198302072006041005

Additional Information:

Penelitian ini bertujuan untuk menelusuri pengaruh quality management systemterhadap kinerja operasional dengan budaya kualitas sebagai variabel intervening pada industri coffee shop di Kabupaten Tangerang. Penelitian ini dilatarbelakangi oleh meningkatnya persaingan bisnis coffee shop yang menuntut pelaku usaha untuk terus meningkatkan efisiensi dan kualitas operasional. Pengambilan data dalam penelitian ini melalui penyebaran kuesioner. Populasi dalam penelitian ini adalah coffee shop di Kabupaten Tangerang dengan jumlah sampel sebanyak 98 responden yang diperoleh menggunakan teknik purposive sampling. Metode analisis yang digunakan dalam penelitian ini adalah Structural Equation Modeling(SEM) dengan alat bantu SmartPLS 4. Hasil dari penelitian ini menunjukkan bahwa quality management system berpengaruh positif dan signifikan terhadap budaya kualitas, serta budaya kualitas berpengaruh positif dan signifikan terhadap kinerja operasional. Dan quality management system berpengaruh langsung secara signifikan terhadap kinerja operasional, dan dimediasi oleh budaya kualitas. Dengan demikian, budaya kualitas memiliki peran penting dalam pengaruh quality management system terhadap peningkatan kinerja operasional.

Uncontrolled Keywords:

Quality management system, quality culture, operational performance, coffee shop Quality management system, budaya kualitas, kinerja operasional, coffee shop

Subjects:

H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management

Divisions:

05-Fakultas Ekonomi dan Bisnis
05-Fakultas Ekonomi dan Bisnis > 61201-Program Sarjana Manajemen

Depositing User:

Ms Hayu Oktaviani

Date Deposited:

04 Sep 2025 07:51

Last Modified:

04 Sep 2025 07:51

URI:

http://eprints.untirta.ac.id/id/eprint/53531

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