Handayani, Melliza Dwi (2025) ANALISIS PENERAPAN ELECTRONIC GOVERNMENT MELALUI PEMANFAATAN APLIKASI DEPOK SINGLE WINDOW DALAM MENINGKATKAN PELAYANAN PUBLIK DI KOTA DEPOK. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Depok Single Window is an application portal containing public services in Depok City. The purpose of the DSW application is to facilitate the community in obtaining public services and various information available from an integrated system. However, in its implementation, there are still various problems, namely low public interest in DSW, not optimal service integration, and weak information technology infrastructure. This study aims to analyze the implementation of e-Government through the use of DSW applications in improving public services in Depok City. The researcher uses the theory of Successful Elements of E-Government Implementation from Harvard JFK School of Government which consists of Support, Capacity, Value. This research uses descriptive qualitative methods with data collection techniques in the form of interviews, observation, and documentation. The results showed that the DSW application has the potential to support the concept of Smart Governance, but its implementation is still not optimal because it faces challenges such as low public interest due to limited socialization to all levels of society; limited number and competence of human resources and non-optimal ICT infrastructure; uneven utilization of services by the community due to features that have not been maximized and technical problems such as bugs, system disruptions, and unintegrated services. Therefore, it is recommended that there be more even socialization, increasing the competence and number of human resources, strengthening infrastructure and system security, accelerating the integration of public services, developing features as needed, and evaluating services regularly.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Depok Single Window merupakan portal aplikasi berisikan layanan-layanan publik di Kota Depok. Tujuan aplikasi DSW untuk memudahkan masyarakat dalam mendapatkan layanan publik dan berbagai informasi yang tersedia dari sistem yang terintegrasi. Namun pada pelaksanaannya, masih ditemui berbagai permasalahan yaitu rendahnya minat masyarakat terhadap DSW, belum optimalnya integrasi layanan, dan lemahnya infrastruktur teknologi informasi. Penelitian ini bertujuan untuk menganalisis penerapan e-Government melalui pemanfaatan aplikasi DSW dalam meningkatkan pelayanan publik di Kota Depok. Peneliti menggunakan teori Elemen Sukses Penerapan E-Government dari Harvard JFK School of Government yang terdiri dari Support, Capacity, Value. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa aplikasi DSW memiliki potensi mendukung konsep Smart Governance, namun pelaksanaannya masih belum optimal karena menghadapi tantangan seperti rendahnya minat masyarakat karena terbatasnya sosialisasi kepada seluruh lapisan masyarakat; keterbatasan jumlah dan kompetensi SDM serta infrastruktur TIK yang belum optimal; belum meratanya pemanfaatan layanan oleh masyarakat akibat fitur yang belum maksimal dan persoalan teknis seperti bug, gangguan sistem, dan ketidak terpaduan layanan. Oleh karena itu, direkomendasikan adanya sosialisasi yang lebih merata, peningkatan kompetensi dan jumlah SDM, penguatan infrastruktur dan keamanan sistem, percepatan integrasi layanan publik, pengembangan fitur sesuai kebutuhan, serta evaluasi layanan secara berkala. | |||||||||
| Uncontrolled Keywords: | Electronic Government, Depok Single Window. Electronic Government, Depok Single Window | |||||||||
| Subjects: | H Social Sciences > Public Administration J Political Science > JS Local government Municipal government |
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| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
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| Depositing User: | Melliza Dwi Handayani | |||||||||
| Date Deposited: | 03 Sep 2025 04:20 | |||||||||
| Last Modified: | 03 Sep 2025 04:20 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/53269 |
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