AVIYASA, NADHIL (2025) EFEKTIVITAS PELAYANAN PERIZINAN USAHA MELALUI SISTEM ONLINE SINGLE SUBMISSION RISK BASED APPROACH (OSS-RBA) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU DKI JAKARTA. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
![[img]](https://eprints.untirta.ac.id/style/images/fileicons/text.png) |
Text (SKRIPSI)
Nadhil Aviyasa_6661190062_Fulltext.pdf Restricted to Registered users only Download (3MB) |
|
Text
Nadhil Aviyasa_6661190062_02.pdf Restricted to Registered users only Download (493kB) |
|
Text
Nadhil Aviyasa_6661190062_03.pdf Restricted to Registered users only Download (387kB) |
|
Text
Nadhil Aviyasa_6661190062_04.pdf Restricted to Registered users only Download (1MB) |
|
Text
Nadhil Aviyasa_6661190062_05.pdf Restricted to Registered users only Download (268kB) |
|
Text
Nadhil Aviyasa_6661190062_CP.pdf Restricted to Registered users only Download (17MB) |
|
Text
Nadhil Aviyasa_6661190062_Lamp.pdf Restricted to Registered users only Download (1MB) |
|
Text
Nadhil Aviyasa_6661190062_Ref.pdf Restricted to Registered users only Download (208kB) |
|
Text
Nadhil Aviyasa_6661190062_01.pdf Restricted to Registered users only Download (952kB) |
Abstract
The purposes of this research is to determine the effectiveness of business licensing service through the online single submission risk-based approach at the investment and one-stop integrated service institution DKI Jakarta. To measure effectiveness in this research, researcher used the theory off effectiveness according to DeLone & McLean (2003) which includes 6 indicators, namely system quality, information quality, service quality, usage, user satisfication, and benefits. This research method used quantitive method with descriptive approach. The sampling technique used purposive sampling with 100 respondents. By using the SPSS version 27 tool, the research results show that tcount > ttable (4,130 > 1,660) so it can be concluded that business licensing service through the OSS-RBA system at DPMPTSP DKI Jakarta are declared effective. It can also be seen through the calculation of the actual score obtained from the respondents answers to the research questionnaire, which is 7.137 from the ideal score that can be obtained, which is 10.400, it is known that the percentage of OSS-RBA effectiveness at DPMPTSP DKI Jakarta is 68,6%. Although it has been assessed as effective based on research results, there are still several things that need to be improved by the DKI Jakarta DPMPTSP as the organizer of business licensing services. Researchers suggest that the DKI Jakarta DPMPTSP needs to review regulations related to business licensing and integrate with all related parties, improve the quality of the OSS-RBA server, improve socialization that is easily accessible to the public, and change the appearance of the OSS-RBA website and application to make it more comfortable to use.
| Item Type: | Thesis (S1) | ||||||
|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||
| Additional Information: | Penelitian ini bertujuan untuk mengetahui seberapa besar efektivitas pelayanan perizinan berusaha melalui sistem OSS-RBA pada DPMPTSP DKI Jakarta. Untuk mengukur efektivitas pada penelitian ini, peneliti menggunakan teori efektivitas menurut DeLone & McLean (2003) yang meliputi 6 indikator yaitu kualitas sistem, kualitas informasi, kualitas layanan, penggunaan, kepuasan pengguna, dan manfaat. Metode penelitian menggunakan yang digunakan pada penelitian ini yaitu kuantitatif dengan pendekatan deksriptif. Teknik pengambilan sampel menggunakan purposive sampling dengan responden sebanyak 100 orang. Dengan mengunakan alat bantu SPSS versi 27, hasil penelitian menunjukkan bahwa thitung > ttabel (4,130 > 1,660) sehingga dapat disimpulkan bahwa pelayanan perizinan usaha melalui sistem OSS-RBA pada DPMPTSP DKI Jakarta dinyatakan efektif. Dapat diketahui juga melalui perhitungan skor aktual yang didapat dari jawaban para responden terhadap angket/kuesioner penelitian ini yaitu sebesar 7.137 dari skor ideal yang dapat diperoleh yaitu sebesar 10.400, maka diketahui bahwa presentase efektivitas OSS-RBA pada DPMPTSP DKI JAKARTA yaitu sebesar 68,6%. Meski sudah dinilai efektif berdasarkan hasil penelitian, masih terdapat beberapa hal yang perlu diperbaiki oleh DPMPTSP DKI Jakarta selaku penyelenggara pelayanan perizinan usaha. Peneliti menyarankan DPMPTSP DKI Jakarta perlu mengkaji ulang peraturan terkait perizinan usaha dan integrasi dengan seluruh pihak terkait, memperbaiki kualitas server OSS-RBA, memperbanyak sosialisasi yang dapat diakses dengan mudah oleh masyarakat, serta mengubah tampilan pada website dan aplikasi OSS-RBA agar lebih nyaman digunakan. | ||||||
| Uncontrolled Keywords: | Effectiveness, Business Licensing, OSS-RBA. Efektivitas, Perizinan Usaha, OSS-RBA. | ||||||
| Subjects: | H Social Sciences > Public Administration | ||||||
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik 06-Fakultas Ilmu Sosial dan Ilmu Politik |
||||||
| Depositing User: | Nadhil Aviyasa | ||||||
| Date Deposited: | 02 Sep 2025 06:58 | ||||||
| Last Modified: | 02 Sep 2025 06:58 | ||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/53177 |
Actions (login required)
 |
View Item |