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EFEKTIVITAS PELAYANAN JEMPUT BOLA ADMININSTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA CILEGON

Akbar, Muhammad Faiz (2025) EFEKTIVITAS PELAYANAN JEMPUT BOLA ADMININSTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA CILEGON. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.

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Abstract

This study focuses on the Effectiveness of Population Administration Pick-up Service at the Population and Civil Registration Office of Cilegon City. The purpose of this study was to determine how effective the Population Administration Pick-up Service is for the Cilegon City Community in the process of making e-KTP, Child Identity Card (KIA), and Family Card (KK) at the Cilegon City Population and Civil Registration Office. This study uses Duncan's theory in (Steers: 2010) to measure the effectiveness of program implementation, including the dimensions of goal achievement, integration and adaptation. The research method uses a quantitative descriptive method with statistical analysis. The sampling technique uses the snowball sampling method of 100 respondents. Data analysis was carried out through statistical testing using the SPSS version 25 program. The results of the study showed that the effectiveness of the population administration pick-up service at the Cilegon City Population and Civil Registration Office obtained a calculation result of 82.3% and was declared effective. The results were obtained from the hypothesis test criteria where the calculation result of the calculated r value was greater than the r table (21.287> 1.290) so in this study the null hypothesis (Ho) was rejected and the alternative hypothesis (Ha) was accepted. The researcher's suggestions include, Improving facilities and infrastructure, especially by adding equipment for population document services and increasing the number of operational cars, Even socialization regarding the outreach service in making population documents, Increasing the dissemination of information about outreach services through online media, such as Dukcapil websites and social media such as Instagram and Facebook, Maintaining programs or innovations that have been implemented, the implementation of outreach services can be carried out on weekends or work or school holidays.

Item Type: Thesis (S1)
Contributors:
ContributionContributorsNIP/NIM
Thesis advisorWASEH, HASURI196202032000121001
Thesis advisorMAISAROH, IMA197203112003122001
Additional Information: Penelitian ini berfokus kepada Efektivitas Pelayanan Jemput Bola Administrasi Kependudukan Di Dinas Kependudukan dan Pencatatan Sipil Kota Cilegon. Tujuan penelitian ini untuk mengetahui seberapa efektifnya Pelayanan Jemput Bola Adminduk bagi Masyarakat Kota Cilegon dalam proses pembuatan KTP-el, Kartu Identitas Anak (KIA), Dan Kartu Keluarga (KK) di Disdukcapil Kota Cilegon. Penelitian ini menggunakan teori Duncan dalam (Steers: 2010) untuk mengukur efektivitas pelaksanaan program, meliputi dimensi pencapaian tujuan, integrasi dan adaptasi. Metode penelitian menggunakan metode kuantitatif deksriptif dengan analisa statistik. Teknik pengambilan sampel menggunakan metode snowball sampling sebanyak 100 responden. Analisis data dilakukan melalui pengujian statistik menggunakan program SPSS versi 25. Hasil penelitian diketahui efektivitas pelayanan jemput bola administrasi kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kota Cilegon mendapatkan hasil perhitungan 82,3% dan dinyatakan efektif. Hasil tersebut diperoleh dari kriteria uji hipotesis yang mana hasil perhitungan nilai r hitung lebih besar dari r tabel (21,287 > 1,290) maka dalam penelitian ini hipotesis nol (Ho) ditolak dan hipotesis alternatif (Ha) diterima. Saran Peneliti diantaranya, Meningkatkan sarana dan prasarana, terutama dengan menambah peralatan untuk pelayanan dokumen kependudukan serta menambah jumlah mobil operasional, Sosialisasi yang merata mengenai pelayanan jemput bola dalam pembuatan dokumen kependudukan, Meningkatkan penyebaran informasi mengenai pelayanan jemput bola melalui media online, seperti website dan media sosial Dukcapil seperti Instagram dan Facebook, Pempertahankan program atau inovasi yang telah dilaksanakan, pelaksanaan pelayanan jemput bola dapat dilaksanakan pada weekend atau hari libur kerja atau sekolah.
Uncontrolled Keywords: Effectiveness, Outreach Services, Population Administration. Efektivitas, Pelayanan Jemput Bola, Administrasi Kependudukan.
Subjects: H Social Sciences > Public Administration
H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: 06-Fakultas Ilmu Sosial dan Ilmu Politik
06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik
Depositing User: Muhammad Faiz Muhammad Faiz
Date Deposited: 19 Jun 2025 06:23
Last Modified: 19 Jun 2025 06:23
URI: http://eprints.untirta.ac.id/id/eprint/49699

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