HIDAYATULLAH, HIDAYATULLAH (2025) PENGEMBANGAN APLIKASI LAYANAN ONLINE PEGAWAI (LOPe) UNTUK PENINGKATAN EFEKTIVITAS, EFESIENSI DAN KEPUASAN PENDIDIK DAN TENAGA KEPENDIDIKAN PADA DINAS PENDIDIKAN KABUPATEN LEBAK. Doktoral thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
The background of this research is that service transformation has become a primary need for government agencies to improve service quality. This study aims to develop the Online Employee Service Application (LOPe) as an innovative solution in managing the services of educators and education personnel at the Lebak Regency Education Office. This application is designed to improve the effectiveness, efficiency, and user satisfaction by providing key features such as promotion management, leave requests, document management, and online-based reporting. The method used in this research is the ADDIE model, which includes user needs analysis, system design, agile-based software development, and application testing through usability testing. Data was collected through interviews, questionnaires, and literature studies to ensure the application meets both technical and functional requirements. The results of the study show that the LOPe application successfully reduces time and costs in personnel management, improves data accuracy, and facilitates transparent access to services. Furthermore, a user satisfaction survey revealed that 85% of educators and education personnel were satisfied with the implementation of this application. The conclusion of this study is that the development of the LOPe application has successfully provided a positive impact on the management of personnel administration at the Lebak Regency Education Office. This application is expected to serve as a model for the development of digital services in other government sectors
| Item Type: | Thesis (Doktoral) | |||||||||
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| Additional Information: | Latarbelakang dari penelitian ini adalah bahwa transformasi layanan menjadi kebutuhan utama bagi instansi pemerintah untuk meningkatkan kualitas pelayanan. Penelitian ini bertujuan untuk mengembangkan aplikasi Layanan Online Pegawai (LOPe) sebagai solusi inovatif dalam pengelolaan layanan pendidik dan tenaga kependidikan di Dinas Pendidikan Kabupaten Lebak. Aplikasi ini dirancang untuk meningkatkan efektivitas, efisiensi, dan kepuasan pengguna dengan menyediakan fitur-fitur unggulan, seperti manajemen kenaikan pangkat, pengajuan cuti, pengelolaan dokumen, hingga pelaporan berbasis daring. Metode yang digunakan dalam penelitian ini adalah metode ADDIE yang meliputi analisis kebutuhan pengguna, desain sistem, pengembangan perangkat lunak berbasis agile, serta uji coba aplikasi melalui pendekatan usability testing. Data dikumpulkan melalui wawancara, kuesioner, dan studi pustaka untuk memastikan aplikasi memenuhi kebutuhan teknis dan fungsional. Hasil penelitian menunjukkan bahwa aplikasi LOPe mampu mengurangi waktu dan biaya dalam pengelolaan layanan kepegawaian, meningkatkan akurasi data, serta memudahkan akses layanan secara transparan. Selain itu, survei kepuasan pengguna mengungkapkan bahwa 85% pendidik dan tenaga kependidikan merasa puas dengan implementasi aplikasi ini. Kesimpulan dari penelitian ini adalah bahwa pengembangan aplikasi LOPe berhasil memberikan dampak positif dalam pengelolaan administrasi kepegawaian di Dinas Pendidikan Kabupaten Lebak. Aplikasi ini diharapkan dapat menjadi model pengembangan layanan digital di sektor pemerintahan lainnya. | |||||||||
| Uncontrolled Keywords: | Online service application, effectiveness, efficiency, user satisfaction. Aplikasi layanan online, efektivitas, efisiensi, kepuasan pengguna. | |||||||||
| Subjects: | L Education > L Education (General) | |||||||||
| Divisions: | 08-Pascasarjana 08-Pascasarjana > 7782-PENDIDIKAN (S3) |
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| Depositing User: | MR HIDAYATULLAH HIDAYATULLAH | |||||||||
| Date Deposited: | 21 May 2025 01:57 | |||||||||
| Last Modified: | 21 May 2025 01:57 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/48903 |
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