PENGARUH EFFORT EXPECTANCY, SYSTEM QUALITY, DAN PERCEIVED DISCONFIRMATION TERHADAP CUSTOMER SATISFACTION PADA APLIKASI ELECTRONIC CUSTOMS DECLARATION (ECD) DALAM PERJALANAN PENERBANGAN INTERNASIONAL DI INDONESIA

Aria, Defalapa (2024) PENGARUH EFFORT EXPECTANCY, SYSTEM QUALITY, DAN PERCEIVED DISCONFIRMATION TERHADAP CUSTOMER SATISFACTION PADA APLIKASI ELECTRONIC CUSTOMS DECLARATION (ECD) DALAM PERJALANAN PENERBANGAN INTERNASIONAL DI INDONESIA. S1 thesis, Universitas Sultan Ageng Tirtayasa.

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Abstract

This research examines the use of Electronic Customs Declaration (ECD) at international airports. The aim of this research is to understand ECD users and evaluate customer satisfaction with the application as well as improve the efficiency and transparency of the import notification process. With 100 respondents obtained and processing the data using SPPS. The research results indicate that the use of ECD can make it easier to collect data on luggage and speed up the inspection process. In addition, customer satisfaction was found to be influenced by company performance that met their expectations. In this research, it was found that implementing ECD can increase customer satisfaction by simplifying the import notification process and speeding up goods inspection. The results of this research can be used as a reference to increase efficiency and transparency in the import notification process at international airports.

Item Type:

Thesis (S1)

Contributors:

Contribution	Contributors	NIP/NIM
Thesis advisor	Fuad, Anis	198009082006041002

Additional Information:

Penelitian ini mengkaji penggunaan Electronic Customs Declaration (ECD) di Bandara Internasional. Tujuan dari penelitian ini adalah untuk memahami pengguna ECD dan mengevaluasi kepuasan pelanggan terhadap aplikasi tersebut serta meningkatkan efisiensi dan transparansi proses pemberitahuan impor. Dengan 100 responden yang diperoleh dan melakukan pengolahan data menggunakan SPPS. Hasil penelitian mengindikasikan bahwa penggunaan ECD dapat mempermudah pendataan barang bawaan dan mempercepat proses pemeriksaan. Selain itu, kepuasan pelanggan ditemukan dipengaruhi oleh kinerja perusahaan yang memenuhi ekspektasi mereka. Dalam penelitian ini, ditemukan bahwa penerapan ECD dapat meningkatkan kepuasan pelanggan dengan mempermudah proses pemberitahuan impor dan mempercepat pemeriksaan barang. Hasil penelitian ini dapat dijadikan referensi untuk meningkatkan efisiensi dan transparansi dalam proses pemberitahuan impor di Bandara Internasional.

Uncontrolled Keywords:

Quantitative, Electronic Customs Declaration, Customer Satisfaction Kuantitatif, Electronic Customs Declaration, Kepuasan Pelanggan

Subjects:

J Political Science > J General legislative and executive papers

Divisions:

06-Fakultas Ilmu Sosial dan Ilmu Politik
06-Fakultas Ilmu Sosial dan Ilmu Politik > 65201-Program Studi Ilmu Pemerintahan

Depositing User:

S.IP Defalapa Aria Andri Nirta

Date Deposited:

13 Mar 2025 04:01

Last Modified:

13 Mar 2025 04:01

URI:

http://eprints.untirta.ac.id/id/eprint/47830

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