Erik, Muhamad (2024) PENERAPAN SISTEM PENGELOLAAN PENGADUAN PELAYANAN PUBLIK NASIONAL-LAYANAN ASPIRASI DAN PENGADUAN ONLINE RAKYAT (SP4N-LAPOR) DI DISKOMINFO KABUPATEN TANGERANG. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
![[img]](https://eprints.untirta.ac.id/style/images/fileicons/text.png) |
Text
FULL TEXT.pdf Restricted to Registered users only Download (3MB) |
|
Text
Muhamad Erik_6661200085_LAMP.pdf Restricted to Registered users only Download (917kB) |
|
Text
Muhamad Erik_6661200085_REF.pdf Restricted to Registered users only Download (170kB) |
|
Text
Muhamad Erik_6661200085_01.pdf Restricted to Registered users only Download (1MB) |
|
Text
Muhamad Erik_6661200085_02.pdf Restricted to Registered users only Download (344kB) |
|
Text
Muhamad Erik_6661200085_03.pdf Restricted to Registered users only Download (303kB) |
|
Text
Muhamad Erik_6661200085_04.pdf Restricted to Registered users only Download (1MB) |
|
Text
Muhamad Erik_6661200085_05.pdf Restricted to Registered users only Download (159kB) |
Abstract
This research was motivated by the non-optimal implementation of the SP4N-LAPOR complaint service at the Tangerang Regency Communication and Information Office, resulting in a low report completion rate in this service. The purpose of this study is to find out how the SP4N-LAPOR service is implemented by the Tangerang Regency Diskominfo. This research uses the theory of Richardus Eko Indrajit (2016) in the form of 3 successful elements of e-government development, namely support, capacity, value. The research method used is descriptive qualitative research. The results of the study concluded that the implementation of SP4N-LAPOR in the Tangerang Regency Diskominfo has not gone well because there are still shortcomings such as lack of socialization, too long a process flow and slow follow-up efforts to follow up on complaints. Recommendations that can be given by researchers include conducting direct socialization to the public, improving the flow of report processing and the need to increase responsiveness to complaints.
| Item Type: | Thesis (S1) | ||||||
|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||
| Additional Information: | Penelitian ini dilatarbelakangi karena tidak optimalnya penerapan layanan pengaduan SP4N-LAPOR di Dinas Komunikasi dan Informatika Kabupaten Tangerang sehingga menyebabkan angka penyelesaian laporan dalam layanan ini menjadi rendah. Tujuan dari penelitian ini yaitu untuk mengetahui bagaimana penerapan layanan SP4N-LAPOR yang dilakukan oleh Diskominfo Kabupaten Tangerang. Penelitian ini menggunakan teori dari Richardus Eko Indrajit (2016) yang berupa 3 elemen sukses pengembangan e-government yaitu support, capacity, value. Metode penelitian yang digunakan adalah penelitian kualitatif deskriptif. Hasil penelitian menyimpulkan bahwa penerapan SP4N-LAPOR di Diskominfo Kabupaten Tangerang belum berjalan secara baik karena masih terdapat kekurangan seperti minimnya sosialisasi, adanya alur proses yang terlalu panjang serta lambatnya upaya penindaklanjutan terhadap pengaduan. Rekomendasi yang bisa diberikan peneliti antara lain melakukan sosialisasi secara langsung kepada masyarakat, memperbaiki alur pemrosesan laporan serta perlunya meningkatkan responsifitas terhadap pengaduan. | ||||||
| Uncontrolled Keywords: | Management Information System, Complaint Service, Electronic Government Sistem Informasi Manajemen, Layanan Pengaduan, EGovernment | ||||||
| Subjects: | H Social Sciences > Public Administration H Social Sciences > H Social Sciences (General) J Political Science > JA Political science (General) |
||||||
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
||||||
| Depositing User: | Mahasiswa Erik Erik | ||||||
| Date Deposited: | 06 Jan 2025 14:17 | ||||||
| Last Modified: | 06 Jan 2025 14:17 | ||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/44886 |
Actions (login required)
 |
View Item |