Risma Wardah, Lusi (2024) IMPLEMENTASI PROSEDUR PELAKSANAAN LELANG SECARA ONLINE (E-AUCTION) DALAM UPAYA MENINGKATKAN MUTU PELAYANAN PUBLIK DI KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG (KPKNL) SERANG BERDASARKAN PERATURAN MENTERI KEUANGAN NOMOR 213/PMK.06/2020 TENTANG PETUNJUK PELAKSANAAN LELANG. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Internet auction application also known as e-auction is an online-based service developed by the Directorate General of State Assets to provide convenience to applicants and bidders in participating in the auction process. Auction is a sale of goods in public with written and oral price offers to obtain prices that are increasing or decreasing to reach the highest price preceded by an auction announcement led directly by an auction official. In this study the authors discuss the implementation and obstacle factors of online auction procedures (e-auction) in an effort to improve the quality of public services at the Serang State Wealth and Auction Service Office. This research uses the theory of legal certainty and public services. The method used is empirical juridical. The specification of this research is qualitative. The data sources used are primary and secondary data sources. The data collection techniques used are field study techniques and literature study techniques. The data analysis of this research is descriptive analytical. The results of this study are Article 19 of PMK Number 213 / PMK.06 / 2020 concerning Guidelines for the Implementation of auction auctions carried out entirely through electronic media. The frequency of online auctions in 2023 has increased by 94 users increasing the quality of online auction services (e-auction) this is influenced by ease of access, clarity of information regarding the implementation of auctions, training to improve the quality of human resources, optimal costs, attitudes and behavior of bureaucrats. There are several obstacles that need to be overcome such as, simplification of online auction application services, technical disruptions, and human resources. The conclusion of this study is that the State Wealth and Auction Service Office (KPKNL) in carrying out the auction implementation procedure has been carried out well, but there are still several obstacles that cause services not to be optimally implemented. The suggestion in this study is that KPKNL is expected to conduct socialization not only to banking institutions, business entities and assets owned by BUMN / BUMD, but also to ordinary people so that auction proactivity is achieved.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Aplikasi lelang melalui internet disebut juga sebagai e-auction merupakan suatu pelayanan berbasis online yang dikembangkan oleh Direktorat Jendral Kekayaan Negara untuk memberikan kemudahan kepada pemohon dan peserta lelang dalam mengikuti proses lelang. Lelang merupakan suatu penjualan barang dimuka umum dengan penawaran harga secara tertulis dan lisan untuk memperoleh harga yang semakin meningkat atau semakin menurun untuk mencapai harga tertinggi yang didahului dengan pengumuman lelang yang dipimpin langsung oleh pejabat lelang. Dalam penelitian ini penulis membahas mengenai implementasi dan faktor hambatan prosedur pelaksanaan lelang secara online (e-auction) dalam upaya meningkatkan mutu pelayanan publik di Kantor Pelayanan Kekayaan Negara dan Lelang Serang. Penelitian ini menggunakan teori kepastian hukum dan pelayanan publik. Metode yang digunakan yaitu yuridis empiris. Spesifikasi penelitian ini adalah kualitatif. Sumber data yang digunakan adalah sumber data primer dan sekunder. Teknik pengumpulan data yang digunakan adalah ialah teknik studi lapangan dan teknik studi kepustakaan. Analisis data penelitian ini bersifat deskriptif analitis. Hasil pada penelitian ini Pasal 19 PMK Nomor 213/PMK.06/2020 tentang Petunjuk Pelaksanaan lelang lelang dilaksanakan secara keseluruhan melalui media elektronik. Frekuensi lelang online pada Tahun 2023 mengalami peningkatan sebanyak 94 pengguna meningkatnya kualitas pelayanan lelang online (e-auction) hal ini dipengaruhi oleh kemudahan akses, kejelasan informasi mengenai pelaksanaan lelang, pelatihan peningkatan kualitas sumber daya manusia, biaya optimal, sikap dan perilaku birokrat. Terdapat beberapa hambatan yang perlu diatasi seperti, penyederhanaan layanan aplikasi lelang online, gangguan teknis, dan sumber daya manusia. Kesimpulan pada penelitian ini, Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) dalam menjalankan prosedur pelaksanaan lelang sudah terlaksana dengan baik, tetapi masih terdapat beberapa hambatan yang menyebabkan pelayanan tidak optimal dilaksanakan. Saran pada penelitian ini KPKNL diharapkan melakukan sosialisasi tidak hanya kepada lembaga perbankan, badan usaha dan asset milik BUMN/BUMD, melainkan juga kepada masyarakat awam agar proktivitas lelang tercapai. | |||||||||
| Uncontrolled Keywords: | Implementation, Online Auction (e-auction), Service Quality, KPKNL Serang. Pelaksanaan, Lelang online (e-auction), Kualitas Pelayanan, KPKNL Serang | |||||||||
| Subjects: | K Law > K Law (General) | |||||||||
| Divisions: | 01-Fakultas Hukum > 74201-Program Studi Ilmu Hukum 01-Fakultas Hukum |
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| Depositing User: | Mrs Lusi Risma Wardah | |||||||||
| Date Deposited: | 19 Aug 2024 09:58 | |||||||||
| Last Modified: | 19 Aug 2024 09:58 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/40674 |
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