Petrus, Jhohan (2024) TINGKAT KEPUASAN NELAYAN TERHADAP PELAYANAN PANGKALAN PENDARATAN IKAN BINUANGEUN PROVINSI BANTEN. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
In supporting fishing operations, Binuangeun fishing port had an important role in serving the fishing needs. The purpose of this research was to analyze fishermen's satisfaction level with facility services. The research was conducted in January - April 2024. This research method was a case study on fishermen's satisfaction level with services. Data was obtained by interviews using a Likert Scale questionnaire with 22 fishermen. The results showed that the percentage value of the level of satisfaction of fishermen with the service of fishing operational needs in fuel facilities was in the satisfied category (95.73%), clean water facilities were in the satisfied category (96.87%) and ice block facilities were in the satisfied category (96.30%). It can be concluded that fishermen are satisfied with using the facilities and services at PPI Binuangeun.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Dalam mendukung kegiatan penangkapan ikan, pelabuhan perikanan Binuangeun memiliki peran penting dalam melayani kebutuhan nelayan. Tujuan dari penelitian ini adalah untuk menganalisis tingkat kepuasan nelayan terhadap pelayanan fasilitas. Penelitian ini dilakukan pada bulan Januari - April 2024. Metode penelitian ini adalah studi kasus tentang tingkat kepuasan nelayan terhadap pelayanan. Data diperoleh dengan wawancara menggunakan kuesioner Skala Likert terhadap 22 nelayan. Hasil penelitian menunjukkan bahwa nilai persentase tingkat kepuasan nelayan terhadap pelayanan kebutuhan operasional penangkapan ikan pada fasilitas bahan bakar berada pada kategori puas (95,73%), fasilitas air bersih berada pada kategori puas (96,87%) dan fasilitas es balok berada pada kategori puas (96,30%). Dapat disimpulkan bahwa nelayan merasa puas dalam menggunakan fasilitas dan pelayanan di PPI Binuangeun. | |||||||||
| Uncontrolled Keywords: | fisherman satisfaction level, facilities, PPI Binuangeun Tingkat kepuasan nelayan, fasilitas, PPI Binuangeun | |||||||||
| Subjects: | S Agriculture > SH Aquaculture. Fisheries. Angling | |||||||||
| Divisions: | 04-Fakultas Pertanian 04-Fakultas Pertanian > 54244-Program Studi Ilmu Perikanan |
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| Depositing User: | Mr Petrus Jhohan | |||||||||
| Date Deposited: | 16 Aug 2024 14:02 | |||||||||
| Last Modified: | 16 Aug 2024 14:02 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/40284 |
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