Rodhiyah Adniyati Aliasa, Aisyatur (2023) Pengaruh Fokus Pada Pelanggan, Perbaikan Berkesinambungan Dan Pemberdayaan Karyawan Terhadap Kinerja Operasional Pada UPT Puskesmas Pamarayan. S1 thesis, Universitas sultan ageng tirtayasa.
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Abstract
This research aims to find out how customer focus, continuous improvement and employee empowerment affect operational performance. This research was conducted at the UPT Puskesmas Pamarayan located in Pamarayan, Serang - Banten with a population of 48 people. This research uses a causal design, the sample is used according to Barclay quoted by Hair, et al (2017) ten times rule where 10 times the number of arrows pointing to a variable used in the research. In this study the number of variables is 10, so 10 x 3 = 30. So the minimum sample in this study is 30 respondents. The data analysis method is by using the PLS (Partial Least Square) application and what is obtained from using PLS software in this research is testing the model (outer model) and model structure (inner model). Data analysis in this research uses the help of the PLS application. Test results show that customer focus has a positive and significant effect on operational performance, continuous improvement has a positive and significant effect on operational performance and employee empowerment has a positive and significant effect on operational performance.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Penelitian ini bertujuan untuk mengetahui bagaimana fokus pada pelanggan, perbaikan berkesinambungan dan pemberdayaan karyawan terhadap kinerja operasional. Penelitian ini dilakukan pada UPT Puskesmas Pamarayan yang berlokasi di kecamatan Pamarayan, Kabupaten Serang – Banten dengan populasi 48 orang. Penelitian ini menggunakan desain kausal, sampel digunakan menurut Barclay dalam Hair, et al (2017) ten times rule dimana 10 dikali jumlah panah yang menunjuk pada sebuah variabel yang digunakan dalam penelitian. Pada penelitian ini jumlah variabelnya 10, maka 10 x 3 = 30. Sehingga sampel minimal pada penelitian ini adalah 30 responden. Metode analisis data yaitu dengan menggunakan bantuan aplikasi PLS (Partial Least Square) dan adapun yang diperoleh dari penggunaan software PLS tersebut dalam penelitian ini, yaitu pengujian model (outer model) dan struktur model (inner model). Analisis data pada penelitian ini menggunakan bantuan aplikasi PLS. Hasil Uji menunjukan bahwa fokus pada pelanggan berpengaruh positif dan signifikan terhadap kinerja operasional, perbaikan berkesinambungan berpengaruh positif dan signifikan terhadap kinerja operasional dan pemberdayaan karyawan berpengaruh positif dan signifikan terhadap kinerja operasional. | |||||||||
| Uncontrolled Keywords: | Customer focus, continuous improvement, employee empowerment, operational performance Fokus pada pelanggan, perbaikan berkesinambungan, pemberdayaan karyawan, kinerja operasional | |||||||||
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory |
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| Divisions: | 05-Fakultas Ekonomi dan Bisnis > 61201-Program Sarjana Manajemen 05-Fakultas Ekonomi dan Bisnis |
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| Depositing User: | Aisyatur Rodhiyah Adniyati Aliasa | |||||||||
| Date Deposited: | 22 Jul 2024 15:43 | |||||||||
| Last Modified: | 31 Jul 2024 10:50 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/38454 |
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