Kolyubi, Ahmad (2024) AKSESIBILITAS PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS PADA PEMERINTAH DAERAH KABUPATEN TANGERANG. Master thesis, Universitas Sultan Ageng Tirtayasa.
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Abstract
In this study, there is an identification of a gap between what is expected and the actual reality in the efforts of the Tangerang district government in fulfilling the rights of persons with disabilities. This gap, which is called das sein and das sollen, encouraged researchers to make a thesis on the issue. The purpose of this study is to provide a detailed description of the level of accessibility of public services available to individuals with disabilities within the Tangerang Regency local government. Zeithaml, Parasuraman, and Berry (as cited in Hardiansyah, 2018: 63) propose that to assess the quality of service actually perceived by consumers, there are specific indicators of service quality that can be categorised into five categories of service quality, namely tangible, reliability, responsiveness, assurance, and empathy. The results of this study have several points 1) Incomplete regulations or technical implementation standards for public services for persons with disabilities in the form of Tangerang Regent regulations as guidelines for the implementation of Tangerang Regency PERDA No. 11/2018 concerning the protection and fulfilment of the rights of persons with disabilities; 2) The attitude of government officials towards persons with disabilities The government is one of the important actors in the successful implementation of public service accessibility for persons with disabilities. 3) Attitudes of non-disabled people towards people with disabilities and people with disabilities towards non-disabled people In addition to the government as an important actor in the successful implementation of accessibility of public services for persons with disabilities, non-disabled people have an important part in the successful implementation of public service accessibility for persons with disabilities. Suggestions for the Tangerang Regency Government, especially public service providers from the executive branch, to immediately make a Tangerang Regent Regulation (PERBUP) regarding the fulfilment of the rights of persons with disabilities so that it can become a guideline and technical guidance for all public service providers.
| Item Type: | Thesis (Master) | |||||||||
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| Additional Information: | Dalam penelitian ini adanya identifikasi kesenjangan antara apa yang diharapkan dengan kenyataan sebenarnya dalam upaya pemerintah kabupaten tangerang dalam memenuhi hak-hak penyandang disabilitas. Kesenjangan yang disebut dengan istilah das sein dan das sollen inilah yang mendorong peneliti untuk membuat tesis mengenai permasalahan tersebut. Tujuan dari penelitian ini adalah untuk memberikan gambaran rinci mengenai tingkat aksesibilitas pelayanan publik yang tersedia bagi individu penyandang disabilitas di lingkungan pemerintah daerah Kabupaten Tangerang. Zeithaml, Parasuraman, dan Berry (sebagaimana dikutip dalam Hardiansyah, 2018: 63) mengusulkan bahwa untuk menilai kualitas layanan yang sebenarnya dirasakan oleh konsumen, terdapat indikator spesifik kualitas layanan yang dapat dikategorikan ke dalam lima kategori kualitas layanan yaitu berwujud, keandalan, ketanggapan, jaminan, dan empati. Hasil penelitian ini terdapat beberapa poin 1) Belum lengkapnya regulasi atau aturan standar pelaksanaan teknis pelayanan publik bagi penyandang disabilitas yang berupa peraturan Bupati Tangerang sebagai petunjuk pelaksanaan PERDA Kabupaten Tangerang No. 11 Tahun 2018 tentang perlindungan dan pemenuhan hak penyandang disabilitas; 2) Sikap aparatur Pemerintah terhadap penyandang Disabilitas Pemerintah merupakan salah satu aktor penting dalam keberhasilan penyelengaraan aksesibiltas pelayanan publik bagi penyandang disabilitas. 3) Sikap Masyarakat non disabilitas Terhadap Penyandang Disabilitas dan Masyarakat Penyandang disabilitas terhadap Masyarakat Non Disabilitas Selain Pemerintah sebagai aktor penting dalam keberhasilan penyelengaraan aksesibiltas pelayanan publik bagi penyandang disabilitas selanjutnya adalah Masyarakat Non disabilitas yang mempunyai bagian penting dalam keberhasilan terselenggaranya aksesibilitas pelayanan publik bagi penyandang disabilitas dengan baik. Saran Pemerintah Daerah kabupaten Tangerang khususnya penyelenggara pelayanan publik dari lembaga eksekutif untuk segera membuatkan peraturan Bupati (PERBUP) Tangerang mengenai pemenuhan hak penyandang disabilitas agar bisa menjadi pedoman dan petunjuk teknis seluruh penyelengara pelayanan publik | |||||||||
| Uncontrolled Keywords: | Public Services, Accessibility, Disability Pelayanan Publik, Aksesibilitas, Disabilitas | |||||||||
| Subjects: | H Social Sciences > Public Administration | |||||||||
| Divisions: | 08-Pascasarjana > 63101-Magister Administrasi Publik 06-Fakultas Ilmu Sosial dan Ilmu Politik |
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| Depositing User: | Mr Kolyubi Ahmad | |||||||||
| Date Deposited: | 17 Jul 2024 14:11 | |||||||||
| Last Modified: | 17 Jul 2024 14:11 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/38335 |
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