Putra Wirabuana, Framudya (2024) PERLINDUNGAN HUKUM BAGI KONSUMEN ATAS TIDAK DITERIMANYA PAKET PENGIRIMAN BARANG MELALUI JNT EXPRESS. S1 thesis, Universitas Sultan Ageng Tirtayasa.
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Abstract
The title of this article is Legal Protection for Consumers for Not Receiving Goods Delivery Packages Via J&T Express. The existence of goods delivery services makes it easier for people to send goods from one place to another, but this delivery service has risks, one of which is if the goods sent do not reach the recipient's hands as they should. Thus causing material losses for consumers. The identification of the problem in this research is: What is the legal protection for consumers regarding non-receipt of goods delivery packages via J&T Express based on the Consumer Protection Law in conjunction with the Postal Law? and What is the responsibility of the goods delivery service carrier towards consumers who experience losses due to non-receipt of goods delivery packages sent via J&T Express based on the Consumer Protection Law in conjunction with the Postal Law? The theory used is the theory of legal protection and responsibility. The research method used is normative juridical. The data used is a secondary data source consisting of primary and secondary legal materials. The data analysis used is qualitative. The results of this research state that the consumer in this case also did not receive responsibility in the form of full compensation because the business actor said that the package was lost and the consumer did not insure the goods sent. The government needs to provide legal education to business actors and consumers regarding their rights and obligations which should be obtained and implemented in accordance with UUPK. J&T Express also needs to provide services in accordance with UUPK regarding providing compensation or good insurance for users of J&T Express goods delivery services. , so that there is no longer a difference between consumers who use insurance and those who do not use insurance. Apart from that, the government and consumer protection institutions need to carry out greater supervision over transportation implementation.
| Item Type: | Thesis (S1) | |||||||||||||||||||||
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| Additional Information: | Judul dari tulisan ini adalah Perlindungan Hukum Bagi Konsumen Atas Tidak Diterimanya Paket Pengiriman Barang Melalui J&T Express. Adanya jasa pengiriman barang mempermudah manusia untung mengirim barang dari satu tempat ke tempat lain, namun jasa pengiriman ini memiliki resiko, salah satunya apabila barang yang dikirim tidak sampai ke tangan penerima sebagaimana mestinya. Sehingga menimbulkan kerugian materil bagi konsumen. Identifikasi masalah pada penelitian ini adalah Bagaimana perlindungan hukum terhadap konsumen atas tidak diterimanya paket pengiriman barang melalui J&T Express berdasarkan Undang-Undang Perlindungan Konsumen juncto Undang-Undang Pos? dan Bagaimana tanggung jawab pengangkut jasa pengiriman barang terhadap konsumen yang mengalami kerugian atas tidak diterimanya paket pengiriman barang yang dikirim melalui J&T Express berdasarkan Undang-Undang Perlindungan Konsumen juncto Undang-Undang Pos? Teori yang digunakan yaitu teori perlindungan hukum dan tanggung jawab. Metode penelitian yang digunakan yaitu yuridis normatif. Data yang digunakan yaitu sumber data sekunder yang terdiri dari bahan hukum primer dan sekunder. Analisis data yang digunakan yaitu kualitatif. Hasil penelitian ini menyatakan bahwa Konsumen dalam kasus ini juga tidak mendapatkan tanggung jawab berupa ganti kerugian secara penuh dikarenakan pelaku usaha mengatakan bahwa paket tersebut hilang serta konsumen tidak mengasuransikan barang yang dikirimkan. Pemerintah perlu melakukan penyuluhan hukum kepada pelaku usaha dan konsumen terkait hak dan kewajibannya yang semestinya didapat dan dilaksanakannya sesuai dengan UUPK, J&T Express juga perlu memberikan pelayanan sesuai dengan UUPK mengenai pemberian ganti rugi atau kompensasi serta asuransi yang baik bagi para pengguna jasa pengiriman barang J&T Express, agar tidak ada lagi perbedaan antara konsumen yang menggunakan asuransi dengan yang tidak menggunakan asuransi. Selain itu pemerintah serta lembaga perlindungan konsumen perlu melakukan pengawasan yang lebih maksimal lagi terhadap pelaksanaan pengangkutan. | |||||||||||||||||||||
| Uncontrolled Keywords: | Legal Protection, Consumer Rights, Responsibilities Perlindungan Hukum, Hak Konsumen, Tanggung Jawab | |||||||||||||||||||||
| Subjects: | K Law > K Law (General) K Law > KZ Law of Nations |
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| Divisions: | 01-Fakultas Hukum 01-Fakultas Hukum > 74201-Program Studi Ilmu Hukum |
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| Depositing User: | Mr Framudya Putra Wirabuana | |||||||||||||||||||||
| Date Deposited: | 12 Jun 2024 10:06 | |||||||||||||||||||||
| Last Modified: | 12 Jun 2024 10:06 | |||||||||||||||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/36133 |
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