SAKINA ARIFIN, DESVITA (2024) HUBUNGAN KUALITAS PELAYANAN PERAWAT TERHADAP TINGKAT KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD dr. ADJIDARMO RANGKASBITUNG. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
The quality of service provied by medical personnel, especially nurses in inpatient rooms, greatly influences the habits of patients/people in undergoinng treatment because pateinets who are currently undergoing treatment will obey the advice and adhere to their treatment plan if they feel satisfied with the service provided. Provided both by medical personnel and from the hospital. And conversely, patients/people tend to be disobedient and even feel disappointed, which can lead to changing doctors or moving health facilities, if they are not satisfied with the services provided. There are 5 indicators to determine the realtionship between the quality of nursing services and the level of patient satisfaction, including the attention aspect, communication aspect, cooperation aspect, acceptance aspect, and also the resposility aspect. The purpose of this research is to find out how the quality of nursing services realtes to patient satisfaction at Adjidarmo Rangkasbitung Regional Hospital based on five aspects of nursing services (Aspects of attention, Acceptance, Communication, Cooperation, and Responsibility). The design of this research uses a cross sectional study approach, with a quantitative method. The sample size taken in this research used the probability sampling method with the Cluster Sampling technique, which is used as random and cluster sampling. The number of samples in the study was 127 patients. The results of this study show that there is no relationship between the quality of nursing services, the attention aspect (0.136>0.05), the acceptance aspect (0.028<0.05), the communication aspect (0.003<0.05) and responsibility (0.000<0.05) on the level of satisfaction. Patients in 5 Inpatient Installations at RSUD dr. Adjidarmo Rangkasbitung, and there is no relationship between the quality of nursing services and the collaboration aspect (0.279>0.05)
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Kualitas pelayanan yang diberikan oleh tenaga kesehatan, khususnya perawat di ruangan rawat inap itu sangat berpengaruh terhadap kebiasaan pasien/masyarakat dalam menjalani pengobatannya karena, pasien yang sedang dalam masa pengobatan akan patuh pada nasehat dan taat terhadap rencana pengobatannya apabila merasa puas terhadap pelayanan yang diberikan baik oleh tenaga kesehatannya maupun dari segi rumah sakitnya. Dan sebaliknya, pasien cenderung akan tidak patuh bahkan merasa kecewa sehingga bisa sampai tahap berganti dokter atau pindah fasilitas kesehatan, apabila mereka tidak merasa puas terhadap pelayanan yang diberikannya. Terdapat 5 aspek untuk mengetahui hubungan kualitas pelayanan perawat terhadap tingkat kepuasan pasien tersebut diantaranya yaitu aspek perhatian, aspek komunikasi, aspek penerimaan, aspek kerjasama, dan juga aspek tanggung jawab. Tujuan dari penelitian ini yaitu untuk mengetahui bagaimana hubungan kualitas pelayanan perawat terhadap kepuasan pasien di RSUD dr. Adjidarmo Rangkasbitung berdasarkan 5 aspek pelayanan keperawatan (Aspek perhatian, Penerimaan, Komunikasi, Kerjasama, dan Tanggung jawab). Desain pada penelitian ini menggunakan pendekatan cross sectional study, dengan jenis metode kuantitatif. Pengambilan besar sample pada penelitian ini yaitu menggunakan metode probability sampling dengan teknik Cluster Sampling, yaitu digunakan sebagai pengambilan sample secara acak dan berumpun. Jumlah sample pada penelitian adalah 127 pasien Hasil penelitian ini menunjukan Tidak adanya Hubungan antara Kualitas Pelayanan Keperawatan Aspek Perhatian (0,136>0,05) Aspek Penerimaan (0,028<0,05) Aspek Komunikasi (0,003<0,05) dan Tanggungjawab (0,000<0,05) terhadap Tingkat Kepuasan Pasien di 5 Instalasi Rawat Inap RSUD dr. Adjidarmo Rangkasbitung, dan tidak ada Hubungan antara Kualitas Pelayanan Keperawatan pada Aspek Kerjasama (0,279>0,05) | |||||||||
| Uncontrolled Keywords: | Nursing services, patient satisfaction, nursing management Pelayanan perawat, Kepuasan pasien, Manajemen Keperawatan | |||||||||
| Subjects: | R Medicine > RT Nursing | |||||||||
| Divisions: | 07-Fakultas Kedokteran 07-Fakultas Kedokteran > 14201-Prodi Keperawatan S1 |
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| Depositing User: | Mrs. Desvita Sakina Arifin | |||||||||
| Date Deposited: | 05 Jun 2024 10:39 | |||||||||
| Last Modified: | 05 Jun 2024 10:39 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/35645 |
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