IKHWAN HABIBI, MUHAMAD (2024) PENGARUH LAYANAN JEMPUT ZAKAT DAN LAYANAN EBANKING TERHADAP KEPUASAN MUZAKKI (Studi Kasus Pada LAZ Harfa Banten). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
LAZ Harfa Banten is an Amil Zakat Institution managed by the community in the Banten Province area in order to fulfill the demands of professionalism of a zakat management institution. The journey of LAZ Harfa is not easy, there are many challenges faced, including the Covid-19 pandemic which causes decreased community mobility which will immediately reduce the absorption of zakat funds. But until now, LAZ Harfa is still able to survive in this activity. This is certainly influenced by the Jempu Zakat Service and E-banking Service implemented by LAZ Harfa which is able to provide a sense of satisfaction with its services. This study aims to determine the effect of Jemput Zakat Service and E-banking Service on Muzakki satisfaction at LAZ Harfa Banten. This research uses nonprobality sampling with purposive sampling method to decide sample. The sample of this research is 94 respondens. The method of data collecting using questionnaire and measuring instruments used is likert scale From the results of calculations using IBM SPSS Statistics 25.0, the the results of this study indicate that the partial test (t test) state that the Zakat Pickup Service variable has a tcount> ttable value, namely 5.386 < 1.661 and a significance value of 0.000 < 0.05, meaning that the Zakat Pickup Service variable has a partially significant effect on the Satisfaction variable, the Ebanking Service variable has a tcount> ttable value, namely 4.668> 1.661 and a significance value of 0.000 < 0.05, meaning that the E-banking Service variable has a partially significant effect on the Satisfaction variable. The results of simultaneous research (Test f) have a value of fcount> ftabel, namely 3.94 < 75.967, meaning that the Zakat Pickup Service and E-banking Service variables simultaneously have an influence on the Muzakki Satisfaction variable at LAZ Harfa Banten, and the results of R square of 0.625 or 62.5% which shows the influence of the Zakat Pickup Service and E-banking Service variables (X) contributes to the Satisfaction variable (Y) by 62.5%. While the remaining 37.5% is caused by other factors not examined by the author
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | LAZ Harfa Banten merupakan Lembaga Amil Zakat yang dikelola oleh masyarakat yang berada di wilayah Provinsi Banten dalam rangka memenuhi tuntutan profesionalisme sebuah lembaga pengelola zakat. Perjalanan LAZ Harfa tidak mudah, terdapat banyak tantangan yang dihadapi, diantaranya adalah adanya pandemi Covid-19 yang menyebabkan mobilitas masyarakat menurun yang serta merta akan menurunkan penyerapan dana zakat. Namun hingga saat ini, LAZ Harfa masih mampu bertahan dalam aktivitas ini. Hal ini tentunya dipengaruhi karena adanya Layanan Jempu Zakat dan Layanan E-banking yang diterapkan LAZ Harfa yang mampu memberikan rasa puas terhadap layanannya. Penelitian ini bertujuan untuk mengetahui pengaruh Layanan Jemput Zakat dan Layanan Ebanking terhadap kepuasan Muzakki di LAZ Harfa Banten. Penelitian ini menggunakan nonprobality sampling dengan metode Purposive Sampling untuk menentukan sampel penelitian. Sampel dalam penelitian ini berjumlah 94 responden. Teknik pengumpulan data menggunakan kuesioner dengan pengukuran skala likert. Dari hasil perhitungan menggunakan IBM SPSS Statistik 25.0, hasil penelitian ini menunjukan bahwa secara uji parsial (Uji t) menyatakan bahwa variabel Layanan Jemput Zakat memiliki nilai thitung > ttabel yaitu 5,386 < 1,661 dan nilai signifikansi 0,000 < 0,05 artinya variabel Layanan Jemput Zakat berpengaruh signifikan secara parsial terhadap variabel Kepuasan, variabel Layanan E-banking memiliki nilai thitung > ttabel yaitu 4,668 > 1,661 dan nilai signifikansi 0,000 < 0,05 artinya variabel Layanan E-banking berpengaruh signifikan secara parsial terhadap variabel Kepuasan. Hasil penelitian secara simultan (Uji f) memiliki nilai fhitung > ftabel yaitu3,94 < 75,967, artinya variabel Layanan Jemput Zakat dan Layanan E-banking secara simultan memiliki pengaruh terhadap variabel Kepuasan Muzakki di LAZ Harfa Banten, dan hasil dari R square sebesar 0,625 atau 62,5% yang menunjukan pengaruh variabel Layanan Jemput Zakat dan Layanan E-banking (X) memberikan kontribusi terhadap variabel Kepuasan (Y) sebesar 62,5%. Sedangkan sisanya sebesar 37,5% disebabkan oleh faktor lain yang tidak diteliti oleh penulis. | |||||||||
| Uncontrolled Keywords: | Satisfaction, E-banking Service, Zakat Pick-up Service Kepuasan, Layanan E-banking, Layanan Jemput Zakat | |||||||||
| Subjects: | H Social Sciences > HB Economic Theory | |||||||||
| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > Program Sarjana Ekonomi Syariah |
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| Depositing User: | Muhamad ikhwan Habibi | |||||||||
| Date Deposited: | 17 May 2024 11:13 | |||||||||
| Last Modified: | 17 May 2024 11:13 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/35368 |
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