MOTHERSDAY SAVITRI, AYU (2023) TANGERANG CERDAS CENTRE (TCC) SEBAGAI INSTRUMEN PELAKSANAAN PELAYANAN PUBLIK DI BIDANG PENDIDIKAN DALAM MEWUJUDKAN GOOD GOVERNANCE DI KOTA TANGERANG BERDASARKAN PERATURAN DAERAH NOMOR 3 TAHUN 2022 TENTANG PENGELOLAAN DAN PENYELENGGARAAN PENDIDIKAN. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Ombudsman RI has carried out a simultaneous assessment of public service compliance throughout Indonesia. The Tangerang City Education Office received an assessment of 30 points, so it was in the red zone or bad. According to the Ombudsman, the Tangerang City Education Department is not equipped with adequate facilities. The Ombudsman explained in more detail that these facilities included the absence of suggestion boxes, chairs in the waiting room, and the absence of facilities for the disabled. The first problem identification is how is the implementation of public services in the Tangerang Smart Center (TCC) by the Tangerang City Education Department?, and What are the obstacles in the implementation of public services by the Tangerang Smart Center (TCC)?. The theories used are public service theory and good governance theory. The research method is empirical juridical with data analysis through a qualitative approach using primary data in the form of interviews with the Tangerang City Education Office and secondary data in the form of literature related to the research. The results of research regarding TCC as an instrument for implementing public services in the education sector in Tangerang City show improvements in response to the Ombudsman's assessment. TCC has updated its facilities by adding a suggestion box, chairs in the waiting room, adding posters and banners, wheelchairs, and priority administration counters for the disabled. However, obstacles were found in the implementation of public services, these obstacles included the absence of a legal basis, lack of public participation and awareness, as well as technological and accessibility challenges. In conclusion, TCC has made improvements in response to the Ombudsman's assessment, so that TCC has carried out its duties, namely as an instrument for implementing public services in the education sector. Thus, these improvements can help the public utilize education services more efficiently and effectively, which is in line with the principles of good governance. Suggestions, the Tangerang City Education Department needs to develop a clear legal basis that regulates operations and service standards in TCC rooms as well as educating the public about the services available in TCC rooms, in order to improve the quality of public services and support good governance in Tangerang City.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Ombudsman RI telah melakukan penilaian kepatuhan pelayanan publik secara serentak di seluruh Indonesia. Dinas Pendidikan Kota Tangerang meraih penilaian sebanyak 30 poin, sehingga masuk di zona merah atau buruk. Menurut Ombudsman, Dinas Pendidikan Kota Tangerang tidak dilengkapi dengan fasilitas yang memadai. Ombudsman menjelaskan lebih detail bahwa fasilitas tersebut termasuk tidak adanya kotak saran, kursi di ruang tunggu, serta tidak adanya fasilitas untuk disabilitas. Adapun identifikasi masalah yang pertama yaitu bagaimana pelaksanaan penyelenggaraan pelayanan publik dalam Tangerang Cerdas Centre (TCC) oleh Dinas Pendidikan Kota Tangerang?, dan Bagaimana hambatan dalam pelaksanaan pelayanan publik oleh Tangerang Cerdas Centre (TCC)?. Teori yang digunakan ialah teori pelayanan publik dan teori good governance. Metode penelitian yaitu yuridis empiris dengan analitis data melalui pendekatan kualitatif menggunakan data primer berupa wawancara kepada Dinas Pendidikan Kota Tangerang dan data sekunder berupa pustaka yang berkaitan dengan penelitian. Hasil penelitian mengenai TCC sebagai instrumen pelaksanaan pelayanan publik di bidang pendidikan di Kota Tangerang menunjukkan perbaikan sebagai respon terhadap penilaian Ombudsman. TCC telah memperbaiki fasilitasnya dengan menambah kotak saran, kursi di ruang tunggu, pemasangan poster dan banner, kursi roda, dan loket administrasi prioritas untuk disabilitas. Ditemukan adanya hambatan dalam pelaksanaan pelayanan publik, seperti tidak adanya dasar hukum, kurangnya partisipasi dan kesadaran masyarakat, tantangan teknologi dan aksesibilitas. Kesimpulan, TCC sudah melakukan perbaikan sebagai respon terhadap penilaian Ombudsman, sehingga TCC sudah menjalankan tugasnya yaitu sebagai instrumen pelaksanaan pelayanan publik di bidang pendidikan. Dengan demikian, perbaikan ini dapat membantu masyarakat dalam memanfaatkan pelayanan pendidikan yang sejalan dengan prinsip-prinsip pemerintahan yang baik. Saran, Dinas Pendidikan Kota Tangerang perlu mengembangkan dasar hukum yang jelas yang mengatur operasional dan standar pelayanan di ruang TCC serta edukasi terhadap masyarakat mengenai layanan yang tersedia di ruang TCC, guna meningkatkan kualitas pelayanan publik dan mendukung good governance di Kota Tangerang. | |||||||||
| Uncontrolled Keywords: | Tangerang City Education Office, Tangerang Smart Center (TCC), Public Services. Dinas Pendidikan Kota Tangerang, Tangerang Cerdas Centre (TCC), Pelayanan Publik. | |||||||||
| Subjects: | K Law > K Law (General) | |||||||||
| Divisions: | 01-Fakultas Hukum 01-Fakultas Hukum > 74201-Program Studi Ilmu Hukum |
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| Depositing User: | Ayu Mothersday Savitri | |||||||||
| Date Deposited: | 17 Jan 2024 10:22 | |||||||||
| Last Modified: | 17 Jan 2024 10:22 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/32238 |
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