AMELIA QURTUBI, DEA (2023) PRAKTIK MUTU PELAYANAN KESEHATAN PADA PUSAT KESEHATAN MASYARAKAT GEBANG RAYA KECAMATAN PERIUK TERHADAP PASIEN PENERIMA BPJS KESEHATAN BERDASARKAN PERATURAN MENTERI KESEHATAN REPUBLIK INDONESIA NOMOR 30 TAHUN 2022 TENTANG INDIKATOR NASIONAL MUTU PELAYANAN KESEHATAN TEMPAT PRAKTIK MANDIRI DOKTER DAN DOKTER GIGI, KLINIK, PUSAT KESEHATAN MASYARAKAT, RUMAH SAKIT, LABORATORIUM KESEHATAN, DAN UNIT TRANSFUSI DARAH. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Puskesmas is a First Level Health Facility (FKTP) which collaborates with BPJS, as a national program to improve health status. In fact, puskesmas also improves the quality of health services to BPJS recipient patients based on Minister of Health Regulation Number 30 of 2022 concerning National Indicators for the Quality of Local Health Services. Independent Practices of Doctors and Dentists, Community Health Centers, Hospitals, Health Labs, and UTDs. This is the focus of the Gebang Raya Community Health Center in providing health services to the community, especially BPJS participants. As for identifying the problem, how is the implementation of quality health service practices at the Gebang Raya Community Health Center, Periuk District for patients receiving BPJS Health based on Minister of Health Regulation Number 30 of 2022 concerning National Indicators for the Quality of Health Services Independent Practice Places for Doctors and Dentists, Clinics, Community Health Centers, Hospitals, Labs Kes, and UTD? and, What are the obstacles to the practice of quality health services at the Gebang Raya Community Health Center, Periuk District for patients receiving BPJS Health based on Minister of Health Regulation Number 30 of 2022 concerning National Indicators for the Quality of Health Services Independent Practice Places for Doctors and Dentists, Clinics, Community Health Centers, Hospitals, Case Lab, and UTD? The theories used are public service theory and welfare theory. The method used in this research is empirical juridical with data analysis through a qualitative approach using primary data in the form of interviews and questionnaires with patients using BPJS and secondary data. The results of the research obtained are that the Community Satisfaction Index at the Gebang Raya Community Health Center has achieved "good" results. Even though there are several elements, there are still some patients who are not satisfied with the elements. So the researcher provides suggestions for a policy regarding service procedures and must further improve the values of each element so that the community can be served optimally.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Puskesmas merupakan Fasilitas Kesehatan Tingkat Pertama (FKTP) yang bekerjasama dengan BPJS, sebagai suatu program naisonal unuk meningkatkan derajat kesehatan. Namun isu dimasyarakat masih kurang baik terkait pelayanan kesehatan pada pasien penerima BPJS salah satunya Puskesmas. Untuk itu sudah sejatinya Puskesmas juga meningkatkan mutu atau kualitas pelayanan kesehatan kepada seluruh pasien penerima BPJS berdasarkan Permenkes Nomor 30 Tahun 2022 tentang Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter dan Dokter Gigi, Puskesmas, RS, Lab Kes, dan UTD. Hal tersebutlah yang menjadi fokus Puskesmas Gebang Raya dalam memberikan pelayanan kesehatan kepada masyarakat terutama peserta BPJS. Adapun identifikasi masalahnya, Bagaimana pelaksanaan praktik mutu pelayanan kesehatan pada Pusat Kesehatan Masyarakat Gebang Raya Kecamatan Periuk terhadap Pasien penerima BPJS Kesehatan berdasarkan Permenkes Nomor 30 Tahun 2022 Tentang Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter dan Dokter Gigi, Klinik, Puskesmas, RS, Lab Kes, dan UTD?dan, Bagaimana hambatan praktik mutu pelayanan kesehatan pada Puskesmas Gebang Raya Kecamatan Periuk terhadap Pasien penerima BPJS Kesehatan berdasarkan Permenkes Nomor 30 Tahun 2022 Tentang Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter dan Dokter Gigi, Klinik, Puskesmas, RS, Lab Kes, dan UTD? Teori yang digunakan yaitu, teori pelayanan publik dan teori kesejahteraan. Metode yang digunakan dalam penelitian ini yuridis empiris dengan analitis data melalui pendekatan kualitatif menggunakan data primer berupa wawancara dan kuesioner kepada para pasien pengguna BPJS dan data sekunder. Hasil penelitian yang di dapat adalah indeks Kepuasan Masyarakat di Puskesmas Gebang Raya sudah mencapai hasil yang “baik”. Walaupun beberapa unsur masih ada beberapa pasien yang belum puas terhadap unsur-unsurnya. Sehingga peneliti memberikan saran adanya kebijakan tentang prosedur pelayanan dan harus lebih meningkatkan nilai-nilai pada setiap unsur agar masyarakat dapat lebih terlayani secara maksimal. | |||||||||
| Uncontrolled Keywords: | Patient Satisfaction, BPJS, Public Services kepuasan pasien, BPJS, pelayanan publik | |||||||||
| Subjects: | K Law > K Law (General) | |||||||||
| Divisions: | 01-Fakultas Hukum 01-Fakultas Hukum > 74201-Program Studi Ilmu Hukum |
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| Depositing User: | Mrs Dea Amelia Qurtubi | |||||||||
| Date Deposited: | 16 Jan 2024 10:29 | |||||||||
| Last Modified: | 16 Jan 2024 10:29 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/32221 |
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