AIDUL VIQRI, FADEL (2023) STRATEGI MENINGKATKAN KEPUASAN PELANGGAN UMRAH & HAJI MELALUI PELAYANAN PRIMA PADA PT. ARMINAREKA PERDANA. D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Text (Laporan Tugas Akhir)
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Abstract
The purpose of writing this Final Project Report is to find out the strategv of increasing [Jmrah & Hajj customer satisfaction through excellent service at PT Arminareka Perdana. The writing method used in this research is descriptive method from primary data and secondary data, as well as data collection based on interviews, observation, and documentation. The results of this data collection show that PT Arminareka Perdana performs excellent service to increase customer satisfaction, excellent service used is ability, attitude, appearance, attention, action, and responsibility.
| Item Type: | Thesis (D3) | |||||||||
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| Additional Information: | Tujuan dari penulisan Laporan Tugas Akhir ini ialah untuk mengetahui Strategi meningkatkan kepuasan pelanggan Umrah & Haji melalui pelayanan prima pada PT. Arminareka Perdana. Metode penulisan yang digunakan dalam penelitian ini adalah metode deskriptif dari data primer dan data sekunder, juga dilakukan pengumpulan data berdasarkan wawancara, observasi, dan dokumentasi. Hasil dari pengumpulan data ini menunjukan bahwa PT. Arminareka Perdana melakukan pelayanan prłma untuk meningkatkan kepuasan pelanggan, pelayanan prima yang digunakan yaitu kemampuan, sikap, penampilan, perhatian, tindakan, dan tanggungjawab | |||||||||
| Uncontrolled Keywords: | Customer Satisfaction, Excellent Service, Umrah & Hajj Kepuasan Pelanggan, Pelayanan Prima, Umrah & Haji | |||||||||
| Subjects: | A General Works > AS Academies and learned societies (General) A General Works > AS Academies and learned societies (General) H Social Sciences > HB Economic Theory |
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| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > Program Diploma III Marketing |
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| Depositing User: | Mr FADEL AIDUL VIQRI | |||||||||
| Date Deposited: | 09 Oct 2023 12:16 | |||||||||
| Last Modified: | 09 Oct 2023 12:16 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/29905 |
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