Dwi Achmad Maidila, Raden (2023) PERLINDUNGAN HUKUM TERHADAP DRIVER SHOPEEFOOD ATAS ORDERAN FIKTIF OLEH KONSUMEN BERDASARKAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN. S1 thesis, Universitas Sultan Ageng Tirtayasa.
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Abstract
The booming condition of the food delivery market in Indonesia has enabled ShopeeFood to strengthen infrastructure. Shopeefood already has many drivers and partners. On the other hand, many complaints experienced by drivers, one of which is fictitious orders. As for the identification of the problem in this study, what is the legal protection for shopeefood drivers for fictitious orders by consumers based on law number 8 of 1999 concerning consumer protection? and What is the responsibility of the shopeefood party for the losses experienced by drivers on fictitious orders by consumers? The theory used is the theory of Legal Protection and Responsibility theory. The research method used is Normative juridical supported by Empirical juridical research. The data collection technique was carried out by means of a literature study and research analysis used by the researcher was qualitative analysis by describing the subject and object of the research. The results show that the efforts of the shopee company for shopeefood drivers who are affected by fictitious orders by consumers are still considered ineffective, because the process is long-winded and takes a lot of time and the driver's energy to process the claim, and the company is still not effective at sorting accounts with a fake identity used in ordering food through Shopeefood. The conclusion based on this research, Implementation of Legal Protection is urgently needed for Shopeefood drivers, one of the reasons is the fictitious orders that often occur among drivers. So the role of Law Number 8 of 1999 concerning consumer protection makes it one of the supporting laws used as a legal umbrella for this shopeefood driver. Suggestions based on this research The Shopee company should be more assertive and more thorough in filtering register data when go-jek customers register in the Shopeefood application.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Maraknya kondisi pasar food delivery di Indonesia mampu membuat ShopeeFood menguatkan infrastruktur. Shopeefood sudah mempunyai banyak driver dan partner di lain sisi banyak keluhan yang dialami Driver salah satunya adalah Orderan Fiktif. Adapun identifikasi masalah dalam penelitian ini, Bagaimana perlindungan hukum terhadap driver shopeefood atas tindakan orderan fiktif oleh konsumen berdasarkan undang-undang nomor 8 tahun 1999 tentang perlindungan konsumen? dan Bagaimana tanggung jawab pihak shopeefood terhadap kerugian yang dialami driver atas orderan fiktif oleh konsumen?. Teori yang digunakan yaitu teori Perlindungan Hukum dan teori Tanggung Jawab. Metode penelitian yang digunakan yaitu yuridis Normatif ditunjang dengan penelitian yuridis Empiris. Teknik pengumpulan data dilakukan dengan studi kepustakaan serta analisis penelitian yang dipakai peneliti ialah analisis kualitatif dengan memaparkan subjek serta objek penelitian. Hasil menunjukan bahwa pengupayaan pihak perusahaan shopee untuk driver shopeefood yang terdampak dari orderan fiktif oleh konsumen masih dianggap kurang efektif, karna prosses nya yang bertele-tele dan memakan banyak waktu serta tenaga driver untuk prosess pengeklaimannya, dan pihak perusahaan masih belum efektif menyortir akun-akun dengan identitas palsu yang digunakan dalam pengorderan makanan melalui Shopeefood. Kesimpulan berdasarkan penelitian ini, Pelaksanaan Pelindungan Hukum sangatlah dibutuhkan untuk pengemudi Shopeefood, salah satu penyebabnya ialah orderan fiktif yang kerap terjadi di kalangan pengemudi. Maka peran dari Undang-Undang Nomor 8 Tahun 1999 tentang perlindungan konsumen menjadikan salah satu undang-undang penunjang yang digunakan sebagai payung hukum bagi pengemudi shopeefood ini. Saran berdasarkan penelitian ini Seharusnya pihak perusahaan Shopee lebih tegas dan lebih teliti dalam menyaring data register saat customer go-jek mendaftarkan diri di dalam aplikasi Shopeefood. | |||||||||
| Uncontrolled Keywords: | Shopeefood, Fictitious Orders, Shopee, Consumers. Shopeefood, Order Fiktif, Shopee, Konsumen. | |||||||||
| Subjects: | K Law > K Law (General) | |||||||||
| Divisions: | 01-Fakultas Hukum 01-Fakultas Hukum > 74201-Program Studi Ilmu Hukum |
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| Depositing User: | Mr Raden Dwi Achmad Maidila | |||||||||
| Date Deposited: | 30 Oct 2023 14:56 | |||||||||
| Last Modified: | 30 Oct 2023 14:56 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/28728 |
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