FITRA ISNAEN, DAFFA (2023) KUALITAS PELAYANAN BANK BJB KCK BANTEN TERHADAP NASABAH YANG INGIN MENGAJUKAN KREDIT. D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
This observation aims to determine the quality of service at bank Bjb Kck Banten for customers who wish to apply for credit. Bank Bjb is a BUMD bank owned by the West Java and Banten provincial governments which has provided the best service to its customers who wish to apply for credit. The results of research at Bank Bjb Kck Banten show that the service quality of Bank Bjb Kck Banten to customers who wish to apply for credit has been satisfactory, judging from what the customer feels is satisfied with the service provided to those who wish to apply for credit. This is in accordance with the characteristics of good service and has implemented the service in accordance with the dimensions of service quality
| Item Type: | Thesis (D3) | |||||||||
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| Additional Information: | Pengamatan ini bertujuan untuk mengetahui kualitas pelayanan pelayanan pada bank Bjb Kck Banten terhadap nasabah yang ingin mengajukan kredit. Bank Bjb merupakan bank BUMD milik pemerintah Provinsi Jawa Barat dan Banten yang telah memberikan pelayanan yang terbaik terhadap nasabahnya yang ingin mengajukan kredit. Hasil penelitian pada Bank Bjb Kck Banten menunjukkan bahwa kuliatas pelayanan Bank Bjb Kck Banten terhadap nasabah yang ingin mengajukan kredit telah memuaskan, dilihat dari apa yang dirasakan nasabah merasa puas akan pelayanan yang diberikan terhadap yang ingin mengajukan kredit. Hal tersebut sudah sesuai dengan ciri – ciri pelayanan yang baik dan telah menerapkan pelayanannya sesuai dengan dimensi kualitas pelayanan | |||||||||
| Uncontrolled Keywords: | Service Quality, Credit, Bank Kualitas Pelayanan, Kredit, Bank | |||||||||
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions H Social Sciences > HG Finance |
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| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > 61406-Program Diploma III Keuangan Perbankan |
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| Depositing User: | Mr Daffa Fitra Isnaen | |||||||||
| Date Deposited: | 23 Aug 2023 15:59 | |||||||||
| Last Modified: | 26 Oct 2023 09:44 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/28694 |
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