FEBRIANI PUTRI, TIKA (2023) AKUNTABILITAS LEMBAGA OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN BANTEN DALAM MENANGANI LAPORAN MALADMINISTRASI. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Accountability is the obligation to provide accountability or answer and explain the performance and actions of a person/legal entity/leader of an organization to a party that has the right or authority to request such information or accountability. In the implementation of public services in Banten Province there are still many acts of maladministration, this can be seen from the reports of complaints submitted to the Ombudsman Representative of Banten. However, in practice the Banten Representative Ombudsman still encountered obstacles, namely the unresolved report on alleged maladministration for 2022, and the lack of human resources in the Banten Representative Ombudsman so that the Ombudsman was not optimal in handling reports. The purpose of this research is to find out and analyze the Accountability of the Ombudsman Institute of the Republic of Indonesia Banten Representative in Handling Maladministration Reports. The method used in this study is qualitative with a purposive selection of informants. The theory used is accountability dimensions according to Koppell, namely: transparency, liability, controlability, responsibility, and responsiveness. Data collection techniques by observing, interviewing and documentation. Testing the validity of the data using triangulation and member checks. The results of this study are that the Ombudsman of the Republic of Indonesia Representative of Banten in handling reports of maladministration is not optimal. This is indicated by the lack of access to information provided by the Ombudsman Representative of Banten in viewing the results of their performance, as well as the lack of human resources in the process of resolving maladministration reports.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Akuntabilitas adalah kewajiban untuk memberikan pertanggungjawaban atau menjawab dan menerangkan kinerja dan tindakan seseorang/badan hukum/pimpinan suatu organisasi kepada pihak yang memiliki hak atau berkewenangan untuk meminta keterangan atau pertanggungjawaban tersebut. Dalam penyelenggaraan pelayanan publik di Provinsi Banten masih banyak ditemui tindakan maladministrasi hal itu dilihat dari laporan-laporan pengaduan yang masuk ke Ombudsman Perwakilan Banten. Namun dalam pelaksanaannya Ombudsman Perwakilan Banten masih ditemui kendala yakni belum terselesaikannya laporan dugaan maladministrasi Tahun 2022, serta kurangnya sumber daya manusia di Ombudsman Perwakilan Banten sehingga Ombudsman kurang optimal dalam menangani laporan. Tujuan dari penelitian yaitu untuk mengetahui dan menganalisis Akuntabilitas Lembaga Ombudsman Republik Indonesia Perwakilan Banten Dalam Menangani Laporan Maladministrasi. Metode yang digunakan dalam penelitian ini adalah kualitatif dengan teknik pemilihan informan purposive. Teori yang digunakan adalah Dimensi akuntabilitas menurut Koppell, yaitu: transparency, liability, controlability, responsibility, dan responsiveness. Teknik pengumpulan data dengan melakukan observasi, wawancara dan dokumentasi. Pengujian keabsahan data menggunakan triangulasi dan member check. Hasil dari penelitian ini adalah Ombudsman Republik Indonesia Perwakilan Banten dalam menangani laporan maladministrasi belum optimal. Hal ini ditandai dengan kurangnya akses informasi yang di sediakan Ombudsman Perwakilan Banten dalam melihat hasil kinerjanya, serta kurangnya sumber daya manusia dalam rangka proses penyelesaian laporan maladministrasi. | |||||||||
| Uncontrolled Keywords: | Kata Kunci: Akuntabilitas; Ombudsman; Maladministrasi; Keywords: accountability; ombudsman; maladministration; | |||||||||
| Subjects: | H Social Sciences > Public Administration H Social Sciences > H Social Sciences (General) |
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| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
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| Depositing User: | Tika Febriani Putri | |||||||||
| Date Deposited: | 02 Aug 2023 16:12 | |||||||||
| Last Modified: | 02 Aug 2023 16:12 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/27613 |
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