Shobri, Ahmad Bahru and Mukhsin, Moh. (2022) ANALISIS TOTAL QUALITY SERVICE (TQS) MENGGUNAKAN METODE ANALYTICAL HIERARCHY PROCESS (AHP). In: MDP Student Conference 2022, Januari 2022, Palembang.
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Abstract
Quality is an important element for both manufacturing and service companies. Company must always manage their quality in order organizational processes run effectively and efficiently, so that consumers will continue to use the services provided. The purpose of this study is to know what is the most important criteria and alternatives in Loka Pemeriksaan Penyakit Ikan dan Lingkungan Serang laboratory service. Using Total Quality Service (TQS) as a theory, Analytical Hierarchy Process (AHP) method and supported by three data of Survei Kepuasan Masyarakat (SKM) in 2020. The result are Reliability as the most important criteria within (39,11 %) percentage, and for alternative is A6/Accreditarion from official authority within (16,2 %) average perctage.
| Item Type: | Conference or Workshop Item (Paper) | ||||||
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| Additional Information: | ISBN : 978-602-51717-7-2 | ||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||
| Divisions: | 05-Fakultas Ekonomi dan Bisnis | ||||||
| Depositing User: | Perpustakaan Pusat | ||||||
| Date Deposited: | 27 Feb 2023 14:39 | ||||||
| Last Modified: | 27 Feb 2023 14:39 | ||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/22061 |
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