Putri Ramdani, Anisa (2023) IMPLEMENTASI KEBIJAKAN PELAYANAN TERPADU SATU PINTU (PTSP) PADA PLATFORM ELEKTRONIK JAKARTA EVOLUTION (JAKEVO) DI KOTA JAKARTA TIMUR. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
In order to provide comprehensive transparency and convenience to the community in service activities, the Provincial Government of DKI Jakarta issued Regulation of the Governor of DKI Jakarta Province No. 47 of 2017 concerning Guidelines for Implementing One-Stop Integrated Services The government is innovating an electronic platform to implement One-Stop Integrated Services online, named Jakarta Evolution (JakEVO). One of the areas in DKI Jakarta that is actively participating in organizing One Stop Integrated Services (PTSP) is the City of East Jakarta. This study uses the public policy implementation model according to Charles O. Jones (1996), namely Organization, Interpretation, and Application (Implementation). This study uses qualitative methods, by collecting data through observation, interviews, and documentation. The data analysis technique used is proposed by Miles and Huberman (1984). The results of the study show that the Implementation of the One Stop Service Policy (PTSP) on the Jakarta Evolution Electronic Platform (JakEVO) in East Jakarta City has not been maximized. This can be seen starting from the existence of a platform owned by the Central Government, namely OSS (Online Single Submission) which is similar to JakEVO, the limited Human Resources it has, the authority for One Stop Integrated Services has not been fully handed over to UP PMPTSP in East Jakarta City, so that it has not socialization directly to the community.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Dalam rangka memberikan transparansi dan kemudahan yang menyeluruh kepada masyarakat dalam kegiatan pelayanan, Pemerintah Provinsi DKI Jakarta mengeluarkan Peraturan Gubernur Provinsi DKI Jakarta No. 47 Tahun 2017 tentang Petunjuk Pelaksanaan Pelayanan Terpadu Satu Pintu Pemerintah menginovasikan sebuah platform elektronik untuk mengimplementasikan Pelayanan Terpadu Satu Pintu secara online yaitu Jakarta Evolution (JakEVO). Salah satu wilayah di DKI Jakarta yang turut aktif dalam menyelenggarakan Pelayanan Terpadu Satu Pintu (PTSP) adalah Kota Jakarta Timur. Penelitian ini menggunakan model implementasi kebijakan publik menurut Charles O. Jones (1996), yaitu Organisasi, Interpretasi, dan Aplikasi (Penerapan). Penelitian ini menggunakan metode kualitatif, dengan mengumpulkan data melalui observasi, wawancara, dan dokumentasi. Teknik analisis data yang digunakan ialah yang dikemukakan oleh Miles dan Huberman (1984). Hasil penelitian menunjukkan bahwa Implementasi Kebijakan Pelayanan Terpadu Satu Pintu (PTSP) pada Platform Elektronik Jakarta Evolution (JakEVO) di Kota Jakarta Timur belum maksimal. Hal ini terlihat mulai dari terdapat platform yang dimiliki oleh Pemerintah Pusat yaitu OSS (Online Single Submission) yang serupa dengan JakEVO, keterbatasan Sumber Daya Manusia yang dimiliki, kewenangan pada Pelayanan Terpadu Satu Pintu belum sepenuhnya diserahkan ke UP PMPTSP di Kota Jakarta Timur, hingga belum adanya sosialisasi secara langsung kepada masyarakat. | |||||||||
| Subjects: | H Social Sciences > Public Administration H Social Sciences > H Social Sciences (General) |
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| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
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| Depositing User: | Anisa Putri Ramdani | |||||||||
| Date Deposited: | 18 Jan 2023 09:29 | |||||||||
| Last Modified: | 18 Jan 2023 09:29 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/19842 |
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