Rezka Feranza, Fidra (2022) PENGARUH TOTAL QUALITY MANAGEMENT (TQM), SISTEM PENGUKURAN KINERJA, SISTEM PENGHARGAAN (REWARD) DAN KETIDAKPASTIAN LINGKUNGAN TERHADAP KINERJA MANAJERIAL. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
This study aims to test the Effect of Total Quality Management (TQM), Performance Measurement System, Reward System(reward), and Environmental Uncertainty on Managerial Performance in the Hospitality Industry of Serang city and Cilegon city. The samples used in this study were middle-level managers from star-rated hotels in Cilegon city and Serang city. Data were collected by distributing questionnaires with purposive sampling techniques to respondents. The respondents in this study were managers with a total of 36 respondents. Data analysis techniques use quantitative methods with the help of SPSS software. The results of this study showed that total quality management had no effect on managerial performance with a calculated t value > t table (1.738 > 2.03951), the performance measurement system had no effect on managerial performance with a calculated t value > t table (1.076 > 2.03951), the reward system had a significant effect in a positive direction with a calculated t value < t table (3.745 < 2.03951) with a significant 0.001 < 0.05. and environmental uncertainty had no effect on managerial performance with a calculated t value > t table (-0.246 < 2.03951).
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Penelitian ini bertujuan untuk menguji Pengaruh Total Quality Management (TQM), Sistem Pengukuran Kinerja, Sistem Penghargaan (reward), dan Ketidakpastian Lingkungan terhadap Kinerja Manajerial pada Industri Perhotelan kota Serang dan kota Cilegon. Sampel yang digunakan dalam penelitian ini adalah para manajer tingkat menengah dari hotel berbintang yang ada di kota Cilegon dan kota Serang. Data dikumpulkan dengan cara menyebarkan kuesioner dengan Teknik purposive sampling kepada para responden. Responden pada penelitian ini adalah manajer-manajer dengan total 36 responden. Teknik analisis data menggunakan metode kuantitatif dengan bantuan software SPSS. Hasil penelitian ini menunjukan bahwa total quality management tidak berpengaruh terhadap kinerja manajerial dengan nilai t hitung > t tabel (1,738 > 2,03951), sistem pengukuran kinerja tidak berpengaruh terhadap kinerja manajerial dengan nilai t hitung > t tabel (1,076 > 2,03951), sistem penghargaan berpengaruh signifikan kearah positif dengan nilai t hitung < t tabel (3,745 < 2,03951) dengan signifikan 0,001 < 0,05. dan ketidakpastian lingkungan tidak berpengaruh terhadap kinerja manajerial dengan nilai t hitung > t tabel (-0,246 < 2,03951). | |||||||||
| Uncontrolled Keywords: | Keywords: Total Quality Management (TQM), Performance Measurement System, Reward System, Environmental Uncertainty and Managerial Performance Kata Kunci: Total Quality Management (TQM), Sistem Pengukuran Kinerja, Sistem Penghargaan (reward), Ketidakpastian Lingkungan dan Kinerja Manajerial. | |||||||||
| Subjects: | H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5601 Accounting H Social Sciences > HF Commerce > HF5601 Accounting |
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| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > 62201-Program Sarjana Akuntansi |
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| Depositing User: | Mrs Fidra Rezka Feranza | |||||||||
| Date Deposited: | 24 May 2023 11:59 | |||||||||
| Last Modified: | 24 May 2023 11:59 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/19079 |
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