KUALITAS PELAYANAN PADA PT POS INDONESIA CABANG PAKUPATAN

UNSPECIFIED (2021) KUALITAS PELAYANAN PADA PT POS INDONESIA CABANG PAKUPATAN. D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.

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Abstract

Tujuan dilakukannya penelitian ini adalah menambah wawasan dan pengalaman tentang dunia kerja yang dihadapi dimasa yang akan datang, menambah pengetahuan dan menambah gambaran praktek langsung, sebagai persyaratan dalam mencapai gelar ahli madya sekaligus telah menyelesaikan pendidikan di Universitas Sultan Ageng Tirtayasa, membandingkan teori yang didapat saat perkuliahan dengan situasi di lapangan, untuk mengetahui kualitas pelayanan pada PT Pos Indonesia Cabang Pakupatan.Metode penelitian yang digunakan adalah metode deskriptif. Jenis dan sumber data yang digunakan yaitu primer dan sekunder. Metode pengumpulan data dilakukan dengan wawncara, observasi, dan dokumentasi.kualitas pelayanan pada PT Pos Indonesia Cabang Pakupatan adalah dengan menggunakan sistem pelayanan teknik servqualyang terdiri dari kehandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (empathy), bukti fisik (tangibles). Sedangkan untuk layanan yang diberikan dengan A6 diantaranya attitude (sikap), attention (perhatian), action (tindakan), ability (kemampuan), appearance (penampilan), accountability (tanggung jawab).

Item Type:

Thesis (D3)

Contributors:

Contribution	Contributors	NIP/NIM
Thesis advisor	Satyanegara, Digbal	198302072006041005
Thesis advisor	Purbohastul, Arum Wahyuni	198405142014042001

Additional Information:

The purpose of this research is to add insight and experience about the world of work faced in the future, increase knowledge and add to the picture of direct practice, as a requirement to achieve the title of expert at the same time completing education at the Sultan Ageng Tirtayasa University, comparing the theories obtained during lectures with the situation in the field, to find out the quality of service at PT Pos Indonesia Branch Pakupatan. The method used is descriptive method. The types and sources of data used are primary and secondary. The method of data collection is carried out by way of interviews, observations, and documentation. service quality at PT Pos Indonesia Branch Pakupatan is to use a service system servqual technique consisting of reliability (responsiveness), assurance (assurance), empathy (empathy), physical evidence (tangibles). As for services provided with A6, they include attitude (attitude), attention (attention), action (action), ability (ability), appearance (appearance), accountability (responsibility).

Uncontrolled Keywords:

service qualit kualitas pelayanan

Subjects:

H Social Sciences > HG Finance

Divisions:

05-Fakultas Ekonomi dan Bisnis
05-Fakultas Ekonomi dan Bisnis > Program Diploma III Marketing

Depositing User:

Perpustakaan Pusat

Date Deposited:

22 Dec 2022 08:14

Last Modified:

22 Dec 2022 08:14

URI:

http://eprints.untirta.ac.id/id/eprint/18832

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