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PENGARUH PANDEMI COVID 19 TERHADAP SYNDROME BURNOUT PADA DRIVER GO-JEK DI WILAYAH KABUPATEN TANGERANG

JUHROTUL MUFLIHAH, SITI (2021) PENGARUH PANDEMI COVID 19 TERHADAP SYNDROME BURNOUT PADA DRIVER GO-JEK DI WILAYAH KABUPATEN TANGERANG. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.

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Abstract

GO-JEK adalah transportasi online. Upaya pemerintah saat covid 19 ditemukan di Indonesia yaitu bagi pengguna kendaraan bermotor tidak diizinkan untuk memenuhi kapasitas kendaraan tersebut. Kondisi ini membuat driver Go-jek mengalami gejala syndrome burnout, Tahap yang dilakukan yaitu uji validitas dan reabilitas kuesioner, pengambilan data dilakukan melalui penyebaran kuesioner ke driver Go-jek. Analisa dilakukan menggunakan kuesioner Maslach Syndrom burnout Inventory, bertujuan untuk mengetahui tingkat syndrome burnout Go-jek sebelum dan saat pandemic Covid 19, dampak Covid 19 pada driver Go-jek. Pada penelitian ini menggunakan sample sebanyak 100 responden. Terdapat 4 dimensi yaitu kelelahan emosional, depersonalisasi, rendahnya prestasi diri, dampak covid 19. Dampak syndrome burnout terparah yaitu pada pernyataan pertama yaitu pendapatan mereka lebih dari Rp 100.000 saat sebelum Covid 19 dibandingkan saat kondisi Covid 19. Perbaikan dilakukan dengan berpikir positif agar mendapatkan energi yang positif, meningkatkan kesadaran diri, menetapkan tujuan, memberikan penghargaan terhadap diri sendiri, mencari sesuatu yang dapat menghibur, dan penerimaan serta adaptasi terhadap perubahan yang terjadi, untuk perusahaan Go-jek dapat memberikan discount kepada pelanggan berupa voucher unlimitied yang dapat digunakan pelanggan dalam bertransaksi.

Item Type: Thesis (S1)
Contributors:
ContributionContributorsNIP/NIM
Thesis advisorLady, LovelyUNSPECIFIED
Thesis advisorSusihono, WahyuUNSPECIFIED
Additional Information: Go-Jek is an online transportation. The government's efforts when covid 19 was found in Indonesia, namely motor vehicle users aren’t allowed to meet the capacity of such vehicles. This ondition makes Go-jek drivers experience symptoms of burnout syndrome, the stage that is carried out s a test validity and rehabilitation of questionnaires, data retrieval is done through the dissemination questionnaires to Go-jek drivers. The analysis was conducted using the Maslach Syndrom burnout Inventory questionnaire, aimed at finding out the level Go-jek burnout syndrome before and during the Covid 19 pandemic, the impact of Covid 19 on Go-jek drivers. In this study using a sample of 100 espondents. There are 4 dimensions, namely emotional fatigue,depersonalization, low self achievement, the mpact of covid 19. The worst impact of burnout syndrome is in the first statement that their income is more than Rp 100,000 before Covid 19 compared to the condition Covid 19. Improvement is done by hinking positively to get positive energy, increase self awareness, set goals, reward yourself, look for omething that can entertain, and acceptance and adaptation to the changes that occur, for Go-Jek ompanies can provide discounts to customers in the form of unlimitied vouchers can use for transacting.
Uncontrolled Keywords: Kata Kunci : Syndrome burnout, Go-jek, dan Pandemi Covid 19.Keywords : Syndrome of burnout, Go-jek, and Pandemic Covid 19.
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: 03-Fakultas Teknik > 26201-Jurusan Teknik Industri
Depositing User: Perpustakaan Pusat
Date Deposited: 02 Aug 2022 14:24
Last Modified: 02 Aug 2022 14:24
URI: http://eprints.untirta.ac.id/id/eprint/15122

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