RAMADHAN, FARIZ DIAS (2016) EVALUASI PELAYANAN TERMINAL PORIS PLAWAD KOTA TANGERANG. S1 thesis, Universitas Sultan Ageng Tirtayasa.
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EVALUASI PELAYANAN TERMINAL PORIS PLAWAD.pdf - Published Version Restricted to Registered users only Download (21MB) |
Abstract
Terminal Poris Plawad is a terminal in Tangerang City, Banten Province. Terminal Poris Plawad become one of the Type A passanger terminal in Banten province. This terminal function to serve public transport for inter-city inter- province ( AKAP ) , and inter-city transportation in the province ( AKDP ), transportation ( public transportation), rural transportation ( ANGDES ). Facilities of Terminal Poris Plawad currently not functioning optimally and the presence of less strategic terminal so many service users who complained about this. Therefore it is very important to know how the conditions of the current Terminal Poris Plawad and the level of user satisfaction with the services of Terminal Poris Plawad Tangerang City. This study uses the field surveys to conduct observations at Terminal Poris Plawad to analyze the function of the terminal in accordance with Regulation No. 31, 1995. Do disseminated sent questionnaires to Terminal Poris Plawad services directly to service users by using the calculation method Important Performance Analysis (IPA). Based on direct observation in the field, the availability of service facilities Terminal Poris Plawad is very good it’s just lacking in some cases like the affordability of service. While based on the depiction of the Cartesian diagram obtained service attributes in Quadrant A (X19, X20, X21, X22, X23 & X25), Quadrant B (X5, X8, X11 & X26), Quadrant C (X16 & X24) and Quadrant D (X1, X2, X3, X4, X6, X7, X9, X10, X12, X13, X14, X15, X17 & X18). Overall perceptions of and satisfaction with Terminal Poris Plawad service is very satisfactory / very good, with an average value of 89.60 % concordance rate, but differ greatly the mode integrity within the affordability variable of the terminal location is equal to 51.55 % or not satisfactory / not good.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Terminal Poris Plawad merupakan Terminal yang berada di Kota Tangerang, Provinsi Banten. Terminal Poris Plawad menjadi salah satu terminal Terminal penumpang tipe A di Provinsi Banten. Terminal ini berfungsi melayani angkutan umum untuk antar kota antar propinsi (AKAP), dan angkutan antar kota dalam propinsi (AKDP), angkutan kota (ANGKOT), angkutan pedesaan (ANGDES). Fasilitas Terminal Poris Plawad saat ini belum berfungsi maksimal dan keberadaan terminal yang kurang strategis sehingga banyak pengguna jasa yang mengeluhkan hal ini. Oleh karena itu sangat penting untuk mengetahui bagaimana kondisi Terminal Poris Plawad saat ini dan tingkat kepuasan pengguna jasa terhadap pelayanan Terminal Poris Plawad Kota Tangerang. Penelitian ini menggunakan metode survei lapangan dengan melakukan pengamatan di Terminal Poris Plawad untuk menganalisa fungsi dari terminal sesuai ketentuan Peraturan Menteri No. 31 tahun 1995. Dilakukan pula penyebaran kuisoner terhadap pelayanan Terminal Poris Plawad secara langsung ke pengguna jasa dengan menggunakan metode perhitungan Important Performance Analysis (IPA). Berdasarkan hasil pengamatan langsung dilapangan, ketersediaan fasilitas jasa Terminal Poris Plawad sangat baik baik hanya saja kurang dalam beberapa hal seperti pada pelayanan keterjangkauan. Sedangkan berdasarkan hasil penggambaran pada diagram kartesius didapatkan atribut pelayanan pada Kuadran A (X19, X20, X21, X22, X23 & X25), Kuadran B (X5, X8, X11 & X26), Kuadran C (X16 & X24) dan Kuadran D (X1, X2, X3, X4, X6, X7, X9, X10, X12, X13, X14, X15, X17 & X18). Secara keseluruhan persepsi dan tingkat kepuasan pengguna jasa terhadap pelayanan Terminal Poris Plawad sangat memuaskan/sangat baik, dengan nilai rata-rata tingkat kesesuaian sebesar 89.60 %, akan tetapi berbanding sangat jauh pada variabel integritas moda dalam keterjangkauan lokasi terminal yaitu sebesar 51.55 % atau tidak memuaskan/tidak baik. | |||||||||
| Uncontrolled Keywords: | Ministerial Regulation No. 31/1995, Satisfaction, Terminal Poris Plawad ,User Services | |||||||||
| Subjects: | T Technology > TA Engineering (General). Civil engineering (General) | |||||||||
| Divisions: | 03-Fakultas Teknik 03-Fakultas Teknik > 22201-Jurusan Teknik Sipil |
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| Depositing User: | Perpustakaan Pusat | |||||||||
| Date Deposited: | 20 Apr 2022 10:53 | |||||||||
| Last Modified: | 20 Apr 2022 10:53 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/13551 |
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