Ningrum, Dina Dwi (2016) PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KETEPATAN WAKTU, DAN KERAHASIAAN TERHADAP KEPUASAN WAJIB PAJAK ORANG PRIBADI PENGGUNA E-FILING PADA KPP PRATAMA SERANG. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.

Text PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KETEPATAN WAKTU, DAN KERAHASIAAN TERHADAP KEPUASAN .PDF - Published Version Restricted to Registered users only Download (6MB)

Abstract

This study aims to examine and analyze the influence of system quality, information quality, timeliness, and confidentiality to the satisfaction of the individual taxpayers e-filing. The population in this research that individual taxpayers e-filing users registered in KPP Pratama Serang. The sample in this study were 112 respondents drawn from the population of individual taxpayers registered in KPP Pratama Serang. The analytical method used in this research is multiple regression model. IBM SPSS 22 Software used as a tool to test the hypothesis in this study. The results showed that the variables of system quality, information quality, and confidentiality affect the individual taxpayer satisfaction of users of e-filing on KPP Pratama Serang, while variable timing does not affect the user satisfaction of taxpayers e-filing on KPP Pratama Serang. Keywords : E-filing, Quality Systems, Information Quality, Timeliness, Confidentiality

Actions (login required)

View Item