ADDY WIGUNA, IKWAL (2016) ANALISIS DIMENSI KUALITAS PELAYANAN LISTRIK PINTAR DI PT. PLN (PERSERO) RAYON PANDEGLANG. D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
This study on "Dimensional Analysis Service Quality Electric Smart On PT. PLN (Persero) Rayon Pandeglang ". The purpose of this study is one of the prerequisites in completing the course DIII FEB UNTIRTA, improve knowledge, attitude and professional abilities of students through practical work, as a comparison between theoretical science that has been obtained from the college with practice in the working world, as well as to determine the dimensions of service quality smart electricity at PT. PLN (Persero) Rayon Pandeglang. Data collected through observation during an internship at the customer service industry PT. PLN (Persero) Rayon Pandeglang. By using several methods, the method is based on the theoretical literature dealing with the subject, and the data obtained from companies such as field methods through observation, interviews and documentation. Results from this study showed that the services and smart electric service quality dimensions in PT. PLN (Persero) Rayon Pandeglang can be analyzed based on the quality of service (7P) and five (5) dimensions of service quality or TERRA. The working process of PT. PLN (Persero) Rayon Pandeglang focus on the customer and can fulfill or even exceed the expectations of its customers so that the services of the electricity supplied to customers can be channeled properly and with quality
| Item Type: | Thesis (D3) | |||||||||
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| Additional Information: | Penelitian ini mengenai “Analisis Dimensi Kualitas Pelayanan Listrik Pintar Di PT. PLN (Persero) Rayon Pandeglang”. Tujuan penelitian ini adalah sebagai salah satu persyaratan dalam menyelesaikan perkuliahan DIII FEB UNTIRTA, meningkatkan pengetahuan, sikap dan kemampuan profesional mahasiswa melalui kerja praktek, sebagai pembanding antara ilmu teoritis yang telah diperoleh dari bangku kuliah dengan praktek dalam dunia kerja, serta untuk mengetahui dimensi kualitas pelayanan listrik pintar di PT. PLN (Persero) Rayon Pandeglang. Pengumpulan data dilakukan melalui observasi selama magang industri pada bagian pelayanan pelanggan PT. PLN (Persero) Rayon Pandeglang. Dengan menggunakan beberapa metode, yaitu metode kepustakaan berdasarkan teoritis yang berhubungan dengan pokok bahasan, dan data yang diperoleh dari perusahaan seperti metode lapangan melalui observasi, wawancara dan dokumentasi. Hasil dari penelitian ini menunjukan bahwa pelayanan dan dimensi kualitas pelayanan listrik pintar di PT. PLN (Persero) Rayon Pandeglang dapat dianalisis berdasarkan kualitas pelayanan (7P) dan lima (5) dimensi kualitas pelayanan atau TERRA. Proses kerja PT. PLN (Persero) Rayon Pandeglang fokus pada pelanggan dan dapat memenuhi keinginan atau bahkan melebihi harapan dari para pelanggan-nya sehingga jasa ketenagalistrikan yang diberikan kepada para pelanggan dapat tersalurkan dengan baik dan berkualitas | |||||||||
| Uncontrolled Keywords: | Quality of Service (7P) and Five (5) Dimensions of Service Quality Kualitas Pelayanan (7P) dan Lima (5) Dimensi Kualitas Pelayanan | |||||||||
| Subjects: | H Social Sciences > HB Economic Theory | |||||||||
| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > Program Diploma III Marketing |
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| Depositing User: | Perpustakaan Pusat | |||||||||
| Date Deposited: | 04 Apr 2022 11:46 | |||||||||
| Last Modified: | 04 Apr 2022 11:46 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/11585 |
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