Muh.Adyatmanagara, Andi (2015) “IMPLEMENTASI KUALITAS PELAYANAN COSTUMER SERVICE PADA NASABAH DI BANK JABAR BANTEN CABANG SERANG”. D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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IMPLEMENTASI KUALITAS PELAYANAN COSTUMER SERVICE PADA NASABAH DI BANK JABAR BANTEN CABANG SERANG.PDF - Published Version Restricted to Registered users only Download (4MB) |
Abstract
Final report is compiled based on the results of an internship at Bank Jabar Banten Serang Branch of the date of February 12, 2015 up to 10 April 2015. The objective of this final report is to investigate the implementation of service quality customer service to customers in Bank Jabar Banten Serang Branch. The method used is descriptive method and data used are primary data and secondary data. Data collection techniques is done by observation and method of literature. This study obtained results that, the implementation of service quality customer service to customers who applied in Bank Jabar Banten Serang Branch is already quite effective with regard to the dimension tangible, empathy, responsifbility, and assurance but also should pay attention to the basics of existing services in customer service and customers' properties.
| Item Type: | Thesis (D3) | |||||||||
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| Additional Information: | Laporan Tugas Akhir ini disusun berdasarkan hasil magang di Bank Jabar Banten Cabang Serang dari tanggal 12 Februari 2015 sampai dengan 10 April 2015. Tujuan disusunnya Laporan Tugas Akhir ini adalah untuk mengetahui implementasi kualitas pelayanan customer service pada nasabah di Bank Jabar Banten Cabang Serang. Metode yang digunakan adalah metode deskriptif dan data yang digunakan adalah data primer dan data sekunder. Tekhnik pengumpulan data yang dilakukan adalah dengan melakukan observasi dan metode kepustakaan. Penelitian ini memperoleh hasil bahwa, implementasi kualitas pelayanan customer service terhadap nasabah yang diterapkan di Bank Jabar Banten Cabang Serang adalah sudah cukup efektif dengan memperhatikan dimensi tangible,emphaty,responsifbility,dan assurance namun juga harus memperhatikan dasar-dasar pelayanan yang ada di customer service dan sifat-sifat nasabah. | |||||||||
| Uncontrolled Keywords: | Keywords: Implementation, Service quality, Customer Service. Kata Kunci : Implementasi, Kualitas pelayanan, Customer Service | |||||||||
| Subjects: | H Social Sciences > H Social Sciences (General) | |||||||||
| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > Program Diploma III Marketing |
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| Depositing User: | Perpustakaan Pusat | |||||||||
| Date Deposited: | 18 Mar 2022 15:27 | |||||||||
| Last Modified: | 18 Mar 2022 15:27 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/10320 |
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