Ariyanto, Maulana and Widyastuti, Yeni and Haris, Deden M. (2015) ANALISIS PELAKSANAAN E-GOVERNMENT DI KANTOR PELAYANAN PAJAK PRATAMA SERANG (Studi Pada Pelayanan e-Registration, e-SPT, dan e-Filing). Lainnya thesis, Universitas Sultan Ageng Tirtayasa.
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Text (SKRIPSI ANE - MAULANA ARIYANTO - 2015)
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Abstract
Maulana Ariyanto. NIM. 6661102026. 2014. Skripsi. Analisis Pelaksanaan Electronic Government (e-Government) di Kantor Pelayanan Pajak Pratama Serang. Program Studi Ilmu Administrasi Negara. Fakultas Ilmu Sosial dan Ilmu Politik. Universitas Sultan Ageng Tirtayasa. Pembimbing 1: Yeni Widyastuti, M.Si, Pembimbing II: Deden M Haris, M.Si. Kata Kunci : “Analisis, E-Government, Implementasi. Electronic Government adalah upaya penyelenggaraan kepemerintahan yang berbasis (menggunakan) elektronik dalam rangka meningkatkan kualitas layanan publik secara efektif dan efisien. Tujuan penelitian ini adalah untuk mengetahui bagaimana pelaksanaan penerapan e-Government di KPP Pratama Serang, hambatan-hambatan dalam pelaksanaannya dan bagaimana upaya dalam mengatasi hambatan-hambatan tersebut. Penelitian ini menggunakan Teori Richardus Eko Indrajit (2005) tentang indikator penerapan e-Government, yaitu: Content Development, Competency Building, Connectivity, Cyber Laws, Citizen Interfaces, Capital dengan metode kualitatif. Teknik pengumpulan data menggunakan observasi, wawancara dan studi dokumentasi. Analisis data menggunakan model Miles dan Huberman yaitu pengumpulan data, reduksi data, penyajian data dan verifikasi. Kesimpulannya adalah pelaksanaan penerapan e- Government di KPP Pratama Serang belum berjalan dengan baik dan optimal. Maka rekomendasi dalam penelitian ini adalah KPP Pratama Serang dapat lebih memaksimalkan lagi berbagai media pelayanan yang ada, khususnya pelayanan yang dilakukan dengan sistem online seperti e-Registration, e-SPT dan e-Filing agar dapat memberikan kemudahan bagi para wajib pajak dalam melakukan kewajiban pajaknya. Selain itu juga agar berbagai pelayanan yang dilakukan dapat lebih efektif, efisien dan dapat memberikan kepuasan bagi masyarakat, sehingga masyarakat dapat beralih ke sistem pelayanan pajak secara elektronik online ini.
| Item Type: | Thesis (Lainnya) |
|---|---|
| Additional Information: | Maulana Ariyanto. NIM. 6661102026. 2014. Research Paper. Analysis of the Implementation of Electronic Government (e-Government) in Tax Office (KPP Pratama) Serang. Public Administration Department. Faculty of Social Science and Political. University of Sultan Ageng Tirtayasa. Advisor: Yeni Widyastuti, M.Si, Advisor: Deden M Haris, M.Si. Keywords: Analysis, E-Government, Implementation. E-Government is an effort based implementation using electronic governance in order to improve the quality of public service effectively and efficiently. Purpose of this study was to determine how the implementation of e-government in Tax Office (KPP Pratama) Serang, barriers to implementation and how efforts to overcome these obstacles. This study using the theory of Richardus Eko Indrajit (2005) about the implementation of e-government indicators, namely: Content Development, Competency Building, Connectivity, Cyber Laws, Citizen Interfaces, and Capital with the qualitative methods. Data collection techniques using observation, interviews, and documentation. Data analysis using a model of Miles and Huberman, consist of Data Collection, Data Reduction, Data Presentation and Verification. The conclusion is that the implementation of e- Government implementation in Tax Office (KPP Pratama) Serang have not been going well and optimal. Then the recommendation in this research is to maximize the tax office (KPP Pratama) Serang can be more variety of media available service, especially services performed by an online system such as e-Registration, e-SPT as e-Filing and that can make it easy for taxpayers in doing his tax liability. While also order a variety of services that can be done more effectively, efficiently, and can provide satisfaction for the taxpayer, so that taxpayers can switch to a system of electronic tax services online. |
| Subjects: | H Social Sciences > Public Administration H Social Sciences > H Social Sciences (General) |
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
| Depositing User: | Admin Eprints Untirta |
| Date Deposited: | 23 Nov 2015 04:10 |
| Last Modified: | 23 Nov 2015 04:10 |
| URI: | http://eprints.untirta.ac.id/id/eprint/370 |
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